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Account Manager

Adecco is looking for people with strong Account Manager skills who will be responsible for coordinating orders and projects for a media client in the Burbank, CA area! This is a temporary assignment.

They will be responsible for supporting the management of client relationships, ensuring the timely delivery of services, and maintaining a high level of customer satisfaction. You will collaborate closely with internal and external stakeholders to coordinate tasks, prioritize orders, and resolve issues efficiently. With a focus on detail and professionalism, you will navigate complex challenges while maintaining a customer-centric approach for a dedicated blend of major and indie clients.

Responsibilities:

+ Manage workload and expectations for a mix of major and indie clients, internally and externally.

+ Analyze, interpret and prioritize client orders and create bookings, by entering specifications into order management system accurately and timely.

+ Ensure billing details are entered accurately for each order.

+ Ensure deliverable due dates are reached on time and escalate if order is in jeopardy of not being delivered by deadline.

+ Build and maintain strong client relationships.

+ Monitor and evaluate day-to-day order issues.

+ Provide direction to coordinators and operations regarding priorities.

+ Maintain professional and positive working relationships with internal associates and studio representatives to maintain information flow.

+ Oversee contingent workforce to ensure orders are delivered accurately and efficiently.

+ Monitor shared inbox and reply to clients in a timely manner.

+ Learn and adhere to workflows and procedures with ability to train team members on workflows / processes.

+ Subject matter expert in Distribution.

+ Maintain a high level of confidentiality of Deluxe and sensitive client information.

+ Special projects / other duties as assigned.

Perks:

+ A company where you can grow your career

+ Weekly pay at $22 - $33 per hour

+ Competitive benefit options after 1 week – medical, dental, and vision, options available

+ FREE upskilling opportunities through the Aspire Academy

Our Aspire Academy offers 20+ online courses designed to help Adecco candidates and associates gain skills to take your career to the next level – at your own pace. The mobile-friendly website is 100% FREE to access and has a dedicated support center to help YOU succeed. See how we can help you learn the fundamental, leadership, and/or industry-specific skills you need to secure a better future: https://www.adeccousa.com/associate-resource-center/

Requirements:

+ BA/BS degree in a related field is preferred but not required.

+ Strong knowledge of internal systems and processes.

+ Ability to effectively document processes, designs, and workflows.

+ Change management experience to evaluate and implement operational, system, and structure efficiencies.

+ Must have a proven positive track record in client service experience.

+ Excellent verbal and written communication skills.

+ Strong interpersonal skills and attention to detail.

+ Highly organized and able to work independently or with teams.

Shifts Available:

Shifts are available from **Monday – Friday, 9:00 a.m. – 6:00 p.m. Hybrid schedule but must report to Burbank on-site location 2 days a week**

Click on Apply Now to be considered for this Account Manager position in the Burbank area or any related opportunities with Adecco

Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider employment-qualified applicants with arrest and conviction records.

**Pay Details:** $22.00 to $33.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance