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As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do. By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration. To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us. *SUMMARY:*Responsible for strategic and operational leadership overseeing Crowley’s intermodal, drayage and rail logistics functions. *GENERAL RESPONSIBILITIES:*Drives performance across transportation modes with a focus on optimizing cost, service quality, and operational efficiency. Will develop and execute multimodal strategies, manage high-level carrier relationships, and provide strong leadership to an operational team. *Strategic & Operational Leadership* • Lead and execute the strategy for intermodal operations, integrating truck, rail, and drayage solutions. • Develop scalable business plans to support growth in our markets. • Drive P&L accountability with budgets, optimizing cost and service performance. • Evaluate operational metrics, manage KPIs, and report performance to executive leadership. *Carrier & Vendor Management* • Oversee all carrier relations, contract negotiations, and performance management. • Ensure compliance with DOT, federal, and environmental regulations. *Customer Focus & Commercial Execution* • Partner with Sales, Customer Service, and Logistics to deliver seamless end-to-end transportation solutions. • Quote competitive rates and identify innovative routing options to increase market competitiveness. • Expand existing accounts and develop new business through operational excellence and customer satisfaction. *Technology & Process Optimization* • Drive technology adoption including TMS platforms and analytics tools for visibility, efficiency, and automation. • Lead continuous improvement and process redesign to meet strategic goals. • Monitor market trends, demand shifts, and capacity conditions to inform operational decisions. • Leadership & Team Development • Manage and develop a team of managers, supervisors, and operational staff managing several domestic regions. • Foster a high-performance, collaborative culture with strong employee engagement and retention initiatives. • Lead training, development, and performance management for team members. *EDUCATION:*Bachelor’s degree in Transportation, Logistics, Business Administration, Supply Chain, or a related field; equivalent experience considered. *EXPERIENCE:*10 years of progressive leadership in Logistics. Proven success managing truck and rail-based logistics networks and P&L accountability. Deep understanding of DOT regulations, compliance standards, and industry best practices. Experience managing multimodal (truck, rail, ocean, air) networks is highly preferred. *TECHNICAL PROFICIENCY:*Strong technological proficiency in TMS systems and logistics software, preferred. *COMPETENCIES:* • Strategic Planning & Execution • Carrier & Customer Relationship Management • Negotiation & Contract Management • Data-Driven Decision Making • Process Improvement & Automation • Team Leadership & Organizational Development • Financial & Budget Management • Crisis Management & Compliance *JOB SCOPE:*Position impacts multiple business units/segments. *WORKING CONDITIONS:*Normal office environment with periodic travel for leadership meetings, customer engagements, and site visits. Extended use of computer and teleconferencing technologies required. **Job:** **Operations* **Organization:** **Land Transportation US 9100* **Title:** *Director, Intermodal Operations * **Location:** *FL-JACKSONVILLE* **Requisition ID:** *USA0003JV*