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Role: Desktop Support Technician

As a **Desktop Support technician** , you will make an impact by giving technical support. You will be a valued member of the team and work closely with the Retail team.

In this role, you will:

+ You will have regular interactions with various store coaches.

+ As part of our elite Retail support team that provides technical support and expertise in client retail stores This team works in a total contact ownership model that includes receiving direct instructions for L3 SMEs for items within a customer store.

+ A typical day/week looks like you are monitoring intake channels (phone calls/texts/emails/slack/SNOW tickets) to quickly respond to any question or problem our users have with technology.

+ You will work face to face to assess the situation apply your skills with the knowledge of our environment to resolve or escalate to get a resolution and restore service or provide the information.

+ Retail support technicians offer customer service problem-solve computer issues provide hardware and support install software upgrades create and maintain documentation etc.

What you need to have to be considered

+ requires 2 to 5 years of Experience in Installing troubleshooting repairing hardware which support retail operations

+ Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.

+ Show strong communication skills to effectively collaborate with cross-functional teams.

+ Have a proactive approach to identifying and implementing technical solutions.

+ Display a commitment to delivering exceptional customer service and satisfaction.

+ Maintain up-to-date knowledge of industry trends and best practices in technical support.

Salary and Other Compensation:

Applications will be accepted until July 18, 2025.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.