• Title Clerk

    Aston Carter (Indianapolis, IN)


    Job Title: Title Clerk

    Job Description

    We are looking for a detail-oriented Title Clerk to accurately process automotive titles for lending partners. This role involves reviewing and auditing loan and title documents, providing excellent customer service through various communication channels, and navigating state-specific title laws and requirements for perfecting liens. You will also be responsible for documenting the system used and creating records as directed by policy and procedure. Identifying potential fraud and escalating suspicious situations is crucial to this position.

    Responsibilities

    + Process 15-20 automotive titles per day with high accuracy.

    + Review and audit loan and title documents using a Queue system.

    + Provide exceptional customer service via outbound and inbound calls, emails, and text messages.

    + Learn and apply state-specific title laws and requirements for lien perfection.

    + Create detailed documentation and records as per policy and procedure.

    + Recognize and escalate 'red flags' or potential fraud in accounts.

    + Complete applications and send them to the DMV/BMV without errors.

    Essential Skills

    + Proficiency in MS Office products, including Outlook, Word, Excel, and PowerPoint.

    + Minimum of a high school diploma or equivalent.

    + 2+ years of experience with automobile loan and/or title processing.

    + Direct experience in processing titles.

    + Ability to explain title processing across various states, especially Indiana.

    + Experience in a fast-paced environment with high attention to detail.

    + Strong verbal and written communication skills.

    + Effective listening skills and ability to learn quickly.

    Additional Skills & Qualifications

    + Experience in the automotive industry.

    + Knowledge of title documentation and research.

    Work Environment

    The position requires working onsite 100% of the time in a newly expanded office space with open cubicles and dual monitors. The environment includes ample conference rooms and a large training area. Work hours start between 7:30 and 8:30 am, ensuring an eight-hour shift, with early Fridays ending at 4 pm. The company promotes a fun yet professional culture with no overtime and values work-life balance. Benefits include PTO, six holiday days, pet insurance, and health, dental, and vision coverage.

    Pay and Benefits

    The pay range for this position is $20.00 - $23.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Indianapolis,IN.

     

    Application Deadline

     

    This position is anticipated to close on Aug 1, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.