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Northeastern Vermont Regional Hospital (NVRH) is seeking a dedicated Medical Secretary to provide essential administrative support for our family primary care practices, Corner Medical and Northern Express Care. In this role, you will serve as the primary point of contact for patients, managing appointment scheduling, maintaining accurate medical records, and ensuring a smooth patient flow. You will handle telephone communications, process referrals, assist with patient registration and checkout procedures, and support billing functions. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a commitment to providing compassionate patient care while maintaining the highest standards of confidentiality and professionalism in a fast-paced healthcare environment.

Key Responsibilities:

+ **Patient Care Coordination** - Schedule appointments, greet and register patients, manage patient flow throughout visits, and coordinate follow-up appointments, lab services, and radiology as needed.

+ **Medical Records Management** - Establish and maintain comprehensive patient files

+ **Communication and Administrative Support** - Answer and screen telephone calls, communicate with the clinical team regarding patient needs, process various administrative tasks such as faxes, emails, forms, and referrals.

+ **Billing and Payment Processing** - Collect patient co-pays and outstanding balances

Qualifications:

+ High school diploma or equivalent required

+ Previous clerical experience in a medical or healthcare setting preferred

+ Demonstrated ability to handle multiple tasks and responsibilities under supervision

+ Ability to communicate with patients and colleagues in a clear and professional manner

About NVRH

Northeastern Vermont Regional Hospital is in St. Johnsbury, Vermont, in the Northeast Kingdom. We are a community, not-for-profit, acute care, critical access hospital. NVRH is one of two Vermont hospitals designated Baby Friendly™ by the World Health Organization. The organization offers primary and preventive care, as well as surgical and specialty services, inpatient and outpatient care, and 24-hour, physician-staffed emergency services. Aligned with community partners, NVRH values and invests in efforts to address social conditions, creating well-nourished, well-housed, physically healthy, mentally healthy, and financially secure communities. NVRH serves the health needs of over 33,000 people in Caledonia and southern Essex Counties in Vermont, employing more than 700 dedicated staff.

Why Join Our Team?

Join our healthcare team dedicated to delivering exceptional services to your community at NVRH! We offer competitive compensation featuring enticing benefits such as student loan repayment, tuition reimbursement, paid time off, a complimentary gym membership, affordable health, dental, and vision plans, a 401(k) with company matching, and additional perks. Discover a fulfilling career with us where you can make a meaningful impact while enjoying comprehensive rewards and support.