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Work Location:

Greenville, South Carolina, United States of America

Hours:

40

Pay Details:

$28.25 - $45.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Human Resources

Job Description:

The Facilitator II is a subject matter expert in the facilitation of more complex, and/or organization-wide and multi-business programs and curricula, which could include residential and/or leadership programs. The Facilitator II consistently demonstrates and exemplifies best practices in the areas of facilitation and training delivery, including virtual delivery and is a role model and mentor for newer and more junior facilitators. The Facilitator II works collaboratively with Learning Business Partners, business representatives and others within L&D to support the achievement of business and organizational objectives while exemplifying TD's brand and culture. The Facilitator II demonstrates personal initiative in supporting the end-to-end advancement of facilitator capability across TDBG through involvement in communities of practice, peer coaching, mentoring, and participation in Train-the-Trainer and up-skilling programs to support the development and advancement of the facilitation practice for the organization.

Depth & Scope:

+ Takes a North American perspective and One TD approach to facilitation; ensures common content and learning structures are leveraged consistently and to the greatest extent possible, supporting customization only where there is a validated business need

+ Facilitates timely, high quality, consistent, creative, leading edge learning solutions through multiple modalities that positively impact business and TD metrics in partnership with design/development, program evaluation & measurement and others within the center of expertise (COE)

+ Intermediate working professional Facilitator role accountable for delivering broad and diverse range of more complex instructional, operational, product-based and/or behavioral training programs, typically to senior audiences within a specific business

+ Exemplifies the TD brand and culture in all learning and business interactions

+ Supports the continuing advancement of facilitation capability across the function to enable a centre of expertise; Provides objective, respectful and consistent observation and developmental coaching and feedback to peers and more junior facilitation roles to increase overall facilitation expertise, effectiveness and efficiency; Champions consistent practices, processes and measures across the facilitation function

+ Proactively looks for ways to enhance learner experience and engagement

+ Actively supports greater use of virtual and other technologies to create greater efficiency and learner access, particularly to more geographically remote business groups

+ Provides subject matter expertise in facilitation including knowledge of external best practices, emerging trends, and vendors; consistently demonstrates best practices in facilitation

+ Provides input, counsel and advice on the design and development of new and maintenance of existing programs to ensure the end-user and facilitator perspective is reflected; Ensures consistent alignment to overall L&D maintenance strategy as it relates to facilitation

+ Consistently demonstrates knowledge and practice of effective adult education principles, problem solving techniques, discussion leading, effective questioning and conflict resolution

Education & Experience:

+ Bachelor's degree preferred; relevant Learning & Development certification/degree is an asset

+ Minimum 2-4 years of experience in Learning & Development, particularly in the area of facilitation; and/or demonstrated consistently excellent performance in facilitation 2-4 years demonstrated people leader experience within or outside Learning & Development

+ Meets regulatory requirements and/or licensing for facilitation of specific business programs supported as required (e.g. as prescribed for Insurance and Wealth/Direct Investing businesses)

+ Demonstrated commitment to continuous learning

+ Demonstrated confident and credible collaborative partnering within L&D and with Business Partners in areas of expertise

+ Understands the bank, the industry, and the customer/client; consistently makes connections between current role and business realities (makes meaning) for others, including peers and clients as appropriate

+ Proven strong facilitation skills; subject matter expert in facilitation of content across all modalities (including virtual delivery); demonstrates subject matter expertise in L&D and learning technologies; knowledge of practice of facilitation; demonstrated understanding of the principles of adult learning

+ Adept at interacting with diverse groups of internal clients, coaching and motivating intact teams for special facilitation events, and interacting with all levels of a large organization

+ Demonstrated leadership skills with an ability to make things happen through the use of impact and influencing skills

+ Strong organizational skills, with the ability to work in a fast paced environment and manage multiple deadlines and priorities

+ Well-developed critical thinking, analytical and problem solving skills

+ Well-developed people management skills and business acumen

+ Strong communication skills (verbal and written), to support confident and credible interactions with the employees and leaders at multiple levels across the organization

+ Ability to see the client in all the services we provide

+ Solid knowledge of learning & development methodologies and the training value chain (assessment, design, development, delivery, measurement)

+ FCRA experience preferred

+ Disputes experience preferred

+ Training experience preferred

+ Policy and procedure management experience preferred

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – frequent

Walking – Frequent

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – Occasional

Pushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.