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Associate Director of Financial Aid Bookmark this Position Justification/Posting Print Preview | Apply for this Job

Position Details

Position Information

Position Title Associate Director of Financial Aid

Position Type Staff

Requisition Number ST141

Department Financial Aid

Title of Supervisor Director

Full-time/ Part-time Full-time

Work Hours per Week 35

Weeks Per Year 52

Months Per Year: 12

Work Days Monday - Friday

Work Hours 8:30 - 4:30

End Date (required for Temporary, Per Diem, Independent Contractor/Agency):

Salary Range $73,000 - $80,000

Hours and Months 35 hours week / 12 months per year

Exemption Status Exempt

Staff Job Description

Job Description Summary

Under the direction of the Director of Financial Aid, the Associate Director of Financial Aid is responsible for assisting in the administration and compliance of all federal, state, and institutional student financial aid programs. Provides leadership in financial aid operations, managing front-end customer service and advising financial aid staff. This role supports the Director with Powerfaids maintenance, system upgrades, testing and efficiencies. Responsible for providing service to all financial aid applicants and recipients.

Essential Functions

+ Perform Powerfaids system maintenance, enhancements, documentation, reporting, problem solving, testing, and training.

+ Assist with the integration of Powerfaids with Colleague and Slate. Assist the Director with data extraction for IPEDS , FISAP , Department of Education, audits, and ad hoc reports.

+ Review daily reports, including but not limited to: student gone report, petition report, enrollment change report and make updates as needed to student records.

+ Review daily feeds to include the ADM and REG feeds to ensure data flow between external systems into Powerfaids.

+ Assist the Director with FTIC awarding. Determine eligibility and construct aid offers for incoming transfer and Graduate populations.

+ Provide assistance as needed to the Assistant Directors with constructing returning student financial aid offers.

+ Ability to manage all aspects of a student file including file review and application processing, verification, award, appeals, and professional judgment in accordance with Federal, State, and Institutional guidelines.

+ Counsel students, parents, and community members on all aspects of financial aid including eligibility, application procedures, charges, loan processing, return of funds and satisfactory academic progress.

+ Facilitate student problem resolution.

+ Perform federal return to title four (R2T4) procedures, working closely with student’s accounts and the Registrar Office.

+ Return federal and institutional funding as required.

+ Assist the AD of Operations with the selection and awarding of named/endowed scholarships, working closely with the Development and the Controller’s offices.

+ Serve as back-up for transmission and review of ISIR files between Powerfaids and EdConnect.

+ Supervision, training, and evaluation of two staff members.

+ Coordinator of the Financial Aid Office customer service.

+ Manage office scheduling, phone oversight, customer escalations, AD inquiries and training.

+ Represent the financial aid office by serving on campus-wide working groups as required.

+ Maintain a thorough working knowledge of federal state and institutional regulations through professional development opportunities.

+ Represent the office at on-campus and at selected off-campus events. Serve as a member of the financial aid leadership team.

+ Serve as Director in the Director’s absence.

Required Education, Experience, Technology Applications and Skills

+ Bachelor’s degree and 3-5 years’ experience in Financial Aid.

+ Proficiency with financial aid management systems (for example: Powerfaids, Banner etc.)

+ Expert in quantitative analysis with demonstrated use of skill and experience in project management.

+ Experience in automated process flow analysis, set up, and issue resolution.

+ Thorough knowledge of Federal Title IV student financial aid programs and regulations and federal systems.

+ Demonstrates commitment to working in a diverse workplace and to building a pluralistic community by promoting an increased understanding of individual differences and perspectives that will enable workforce cohesiveness.

+ High emphasis placed on professionalism, efficiency and a positive attitude.

+ Must be detail oriented with excellent problem-solving skills.

+ Exceptional interpersonal skills.

+ As appropriate, collaborate with staff in other units and divisions to achieve the goals of Nazareth.

+ Must be able to work independently.

+ Strong written and verbal communication skills.

+ Handle confidential information sensitively and appropriately.

Preferred Education, Experience, Technology Applications and Skills

+ Bachelor’s degree and 5-7 years’ experience in Financial Aid.

+ Preferred knowledge of Powerfaids, Slate and Colleague.

Supervisory Responsibilities

+ Direct supervision of two staff members.

+ May provide oversight for one or more student workers, including graduate assistants.

Physical Requirements

+ Prolonged periods of sitting, moderate computer use, and occasional lifting or moving of light objects

Equipment to be used

+ Proficiency with typical office equipment is necessary for this role, including computers, printers, scanners, telephones and photocopiers

Posting Detail Information

Posting Date 07/29/2025

Closing Date

EEO Statement

Join Nazareth University, a leading institution in Rochester, NY, with a vibrant community of approximately 1,900 undergraduate and 500 graduate students. We seek dedicated staff members who are committed to supporting student success, community engagement, and championing equity and inclusion. Located just minutes from downtown Rochester, our campus provides a dynamic environment for professional growth, innovation, and collaboration.

At Nazareth, we are committed to equity and inclusion, ensuring equal access to employment opportunities without discrimination. We advocate for an inclusive workplace and welcome applicants from diverse backgrounds, experiences, and perspectives. Our Anti-Discrimination Policy upholds fair treatment based solely on qualifications and merit.

Join us in celebrating diversity, where every individual, regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other protected status, is valued and respected.

Special Instructions to Applicants

Quick Link https://jobs.naz.edu/postings/4233

Applicant Documents

Required Documents

+ Resume

+ Cover Letter

+ References

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).