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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Atlanta site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.

As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues.

How you create impact

+ Pro-actively advise and consult Customers to ensure satisfaction

+ Monitoring Customer Shipments in order to provide proactive updates to customers and to problemsolve (by collaborating with other stake-holders) in anticipation of a customer complaint.

+ Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that

+ Operational Care Centers (OCCs) are clearly informed about Deliverables

+ Field Complaint Calls, and provide problem resolution in alignment with stakeholders

+ Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing

+ Up-selling, and requisite follow up and closure

+ Knowledge exchange with the sales and account mgt teams

+ Creating, refining and reviewing reports as needed including Performance analysis

+ From reporting through to closure

What we would like you to bring

+ Degree or Diploma in Freight Forwarding (or related field)

+ Minimum of 1 year of experience in air logistics and freight forwarding operations

+ Strong analytical and organizational skills

+ Effective communication and conflict resolution abilities

+ Sound decision-making and problem-solving capabilities

+ Excellent time management and ability to work under pressure

+ Persuasive speaking skills with empathy and adaptability

+ Positive language use and active listening

+ Demonstrates patience, self-control, and attentiveness

+ Willingness and drive for continuous improvement

+ Excellent Time Managament skills

+ Fluent in local language

+ Intermediate proficiency in English

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel. \#LI-SB1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.