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ORS SPECIALIST 1/2/3/4

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ORS SPECIALIST 1/2/3/4

Salary

$2,732.00 - $4,682.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

ORSSP1234-211237-072925CM

Department

LWC-Office of Unemployment Insurance Administration

Opening Date

07/29/2025

Closing Date

8/3/2025 11:59 PM Central

+ Description

+ Benefits

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About this Job

ORS Specialist 1/2/3/4

Office of Unemployment Insurance

Division: OUIA/BPC/Collections

Announcement: ORSSP1234-211237-072925CM

Office of Unemployment Insurance

The Louisiana Workforce Commission (LWC) administers the Unemployment Insurance (UI) program, which supports eligible workers during periods of involuntary unemployment. The program is governed by the Louisiana Employment Security Law and involves two main operational components: UI Tax Operations and UI Benefit Operations

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:

•Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideals.

•Driving Results: The ability to identify important goals and work to achieve them.

•Making accurate Judgements:The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards.

•Thinking Critically:The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion.

Minimum Qualifications

Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR

Six years of full-time experience in any field; OR

A bachelor’s degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Job Duties:

•Receives inbound and makes outbound calls as it relates to all claim types.

•Assists claimants with questions as they relate to overpayments and collections of overpayments. May also be required to assist claimants with filing weekly certifications, filing a new claim, etc.

•Conducts additional fact-finding; interprets the law, draws conclusions, and renders written monetary or non-monetary determination to an interested party as applied to Employment Security Law, when applicable.

•Processes weekly payment requests; reviews claim history; obtains and processes information to determine if an overpayment should be assessed based on missing wages or disqualifications assessed; adjusts balances accordingly; conducts eligibility reviews;

•Processes daily reimbursements, reconciles the Daily Register, Revenue Register, and any additional reimbursements and reconciliations determined and found applicable; plans and communicates program laws and regulations to the unemployed, employers, elected officials, and other interested parties.

•Compiles and submits reports identifying needed improvements of Benefit Payment Control's processes; attends training sessions related to updates or changes to procedures, rules, regulations, instructions, and laws.

•Other Assigned Duties

Position-Specific Details:

Appointment Type:This position may be filled as either a Probational or a Job Appointment (open to all qualified applicants); a Promotion (open to all statewide classified and agency-wide permanent status employees); or by Detail to Special Duty. Current permanent status, classified employees may be required to accept a Probational appointment if selected. If filled as a Job Appointment, there is a possibility that this position may be converted to a Probational Appointment should funding become available.

This position participates in a Career Progression Group (CPG). It may be filled as an ORS Specialist 1, 2, 3, or 4, at which the vacancy is filled and will be determined by the qualifications of the candidate selected. This position is an opportunity to advance within this job series. The actual starting salary depends on the education and experience of the selected applicant.

Please click on the links below to learn more about each job level:

ORS Specialist 1 (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=166550)

ORS Specialist 2

ORS Specialist 3 (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=166570)

ORS Specialist 4

How To Apply:

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

All applicants selected for employment must submit to drug screening and a background check.

For further information about this vacancy, contact:

Connie Muse

[email protected]

The Louisiana Workforce Commission is an equal employment opportunity employer and SAMEagency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities • TDD# 800-259-5154

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Please explain any knowledge you have of Unemployment Insurance.

02

Please explain what integrity means to you.

03

CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.

+ 1= I have no experience and/or am uncomfortable communicating effectively

+ 2= I have limited experience or require assistance to communicate effectively

+ 3= I can communicate effectively

+ 4= I can communicate effectively and help others improve their communication

04

CE: Explain your rating by providing specific and relevant examples in the box below.

05

DR: Rate your ability to drive results based on our definition: The ability to identify important goals and work to achieve them.

+ 1= I have no experience and/or am uncomfortable driving results

+ 2= I have limited experience or require assistance to drive results

+ 3= I can drive results

+ 4= I can drive results and help others improve their ability to drive results

06

DR: Explain your rating by providing specific and relevant examples in the box below.

07

TC: Rate your ability to think creatively based on our definition: The ability to generate ideas, manipulate ideas, and make unconventional connections to develop original approaches.

+ 1= I have no experience and/or am uncomfortable thinking creatively

+ 2= I have limited experience or require assistance to think creatively

+ 3= I can think creatively

+ 4= I can think creatively and help others improve their ability to think creatively

08

TC: Explain your rating by providing specific and relevant examples in the box below.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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