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Description

Qualifications

• 2-year degree in computer science, information technology, or a related field preferred

• 1+ years of experience in a technical support role or internship

• Strong knowledge of computer hardware, networking, and software

• Experience with documentation, in a formal ticketing systems preferred

• Excellent problem-solving, critical thinking, and troubleshooting skills

• Great customer service and interpersonal skills

• Ability to communicate effectively with both technical and non-technical audiences, including interacting at executive levels within the organization

• Organizational and time management skills, and ability to prioritize work

• Experience with specific IT systems and technologies, such as Microsoft Windows, macOS, iOS, Citrix, and Active Directory

• Understanding of network and security best practices

Responsibilities

• The IT Specialist is responsible for providing tier 1 technical support to their corporate users

• This role involves troubleshooting hardware and software issues, training end users, and collaborating with internal teams and external vendors to resolve incidents

• The position is crucial for maintaining efficient IT operations and enhancing user experience

• User Access Management for network folders, systems, and applications

• Install, configure, and maintain computer hardware, network, and software

• Troubleshoot and resolve technical issues

• Provide training and support to end users

• Maintain the security and integrity of the organization's IT systems

• Manage user accounts and access to systems

• Documentation within the ticketing system and knowledge base

• Collaborate with internal teams and external vendors to address incidents and ensure problem resolution

• Perform other related duties as assigned

Shift: M-F, 8 am - 5 pm. Position is fully on-site.

Skills

Windows 10, Troubleshooting, Customer service, Hardware, Technical support, Phone support, office 365, Help desk, Help desk support, Service desk, Windows, Password reset, Ticketing system

Top Skills Details

Windows 10,Troubleshooting,Customer service,Hardware,Technical support,Phone support,office 365

Additional Skills & Qualifications

IT support

Troubleshooting

Windows 10

Office 365

Ticketing System

Customer Service

Hardware

Software

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $17.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Akron,OH.

Application Deadline

This position is anticipated to close on Aug 1, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.