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Constituent Affairs Specialist, Governor's Office

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Constituent Affairs Specialist, Governor's Office

Salary

$51,971.00 Annually

Location

Dauphin County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2025-30555

Department

Office of the Governor

Division

GV Off Pub Engmnt

Opening Date

07/28/2025

Closing Date

8/3/2025 11:59 PM Eastern

Job Code

U1675

Position Number

00216345

Union

Non Union

Bargaining Unit

A3

Pay Group

ST05

Bureau / Division Code

00011010

Bureau / Division

Office of Public Engagement

Worksite Address

501 N 3rd Street

City

Harrisburg, Pennsylvania

Zip Code

17120

Contact Name

Darice Mayhew

Contact Phone

717.772.9092

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you passionate about making government more accessible, responsive, and impactful? The Office of Public Engagement is seeking a Constituent Affairs Specialist to support Pennsylvania’s constituent outreach.

You will field incoming calls from constituents, manage high-volume correspondence, and collaborate across state agencies to deliver clear, compelling messages that reflect our mission and values. This role is at the heart of how we connect with the people we serve—through strategic writing, thoughtful engagement, and top-tier customer service.

If you bring experience in:

+ Customer service or public engagement

+ Government operations or political science

+ Writing, editing, or rhetoric

+ Data management or high-volume project execution

•then we want to hear from you!

Help shape the conversation between Pennsylvania’s leadership and its citizens. Apply now and be part of a team that is redefining how government communicates!

DESCRIPTION OF WORK

In this role, you will manage incoming calls and correspondence, respond to constituent inquiries, and craft clear, thoughtful communications—from proclamations and policy letters to everyday outreach.

You will collaborate across state agencies, identify trends, and help align messaging with policy goals—all while ensuring every Pennsylvanian gets the support and answers they deserve. You will also work with a team on mail operations, including US mail and online submissions, and staffing the Governor's Reception Room.

Your work will directly impact lives across the state. Whether resolving a constituent’s concern or drafting a message that reflects our values, you will be part of a team that puts public service and communication at the center of everything.

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.

+ Telework: You will not have the option to telework in this position.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Four years of professional experience in communications, public relations, journalism, correspondence and/or customer service work;or

+ A bachelor's degree, with major coursework in communications, political science, public relations, English, journalism or other humanities;or

+ An equivalent combination of experience and training.

+ Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

Additional Requirements:

+ You must be able to work with mail merges, data management systems, and manipulating and communicating data accurately and concisely.

+ You must have excellent oral and written communication skills.

+ You must have professional and courteous telephone etiquette.

+ You must be able to work in a fast-paced environment.

+ You must be able to efficiently meet multiple deadlines and timetables.

+ You must be able to identify and evaluate source material for veracity and accuracy.

+ You must be able to handle multiple projects simultaneously, execute high-volume projects, and demonstrate personal initiative in moving projects along.

+ You must use good judgment in divulging highly sensitive information.

+ You must be able to perform essential job functions.

Preferred Qualifications (not required):

+ Knowledge of state agency functions, policies, and procedures

+ Previous call center or front line customer service experience

+ Ability to speak and write in a language other than English

Legal Requirements:

+ You must pass a background investigation.

How to Apply:

+ You must attach acover letterandresumeto your application for review by the hiring manager.

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time professional experience in communications, public relations, journalism, correspondence and/or customer service work do you possess?

+ 4 years or more

+ 3 but less than 4 years

+ 2 but less than 3 years

+ 1 but less than 2 years

+ Less than 1 year

+ None

02

Have you completed a bachelor’ degree or higher, or are you within three months of completing a bachelor’s degree or higher, with major coursework in communications, political science, public relations, English, journalism or other humanities? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer “Yes” to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ Yes

+ No

03

How much graduate coursework have you completed in communications, political science, public relations, English, journalism or other humanities? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 credits or more

+ Less than 30 credits

+ None

04

Additional Requirement - Do you possess experience experience with mail merges, data management systems, and manipulating and communicating data accurately and concisely?

+ Yes

+ No

05

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

06

Preferred Criteria - Do you possess experience working with state agency functions, policies, and procedures?

+ Yes

+ No

07

Preferred Criteria - Do you possess call center or front line customer service experience?

+ Yes

+ No

08

Preferred Criteria: Are you able to speak/write in another language besides English?

+ Yes

+ No

09

If you answered Yes to the previous question, please indicate the language(s) you are able to speak/write in. If you answered No, please type N/A in the text box below.

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov