"Alerted.org

LSI SOLUTIONS® founded in 1986, located in beautiful Victor, New York, is a dynamic and growing medical device company with over 500 employees dedicated to advancing minimally invasive surgical instruments through research, development, manufacturing, and marketing. We have doubled in size in just the last 4 years! The LSI Campus includes 10 buildings (170,000+ sq ft) on 95 meticulously cared for acres.

We are searching for passionate people looking to make a difference in the medical device industry. By joining LSI SOLUTIONS® an ISO 13485 certified company, you will become part of as energetic team working together to relentlessly pursue better patient outcomes with state-of-the-art devices. After all, our customer is ultimately the patient.

JOB TITLE: IT Support Specialist I, II, III Sr.

HOURLY PAY RANGE: $27.88 /hr - $38.46 /hr.

POSITION HOURS: (Days 8am to 5pm)

JOB SUMMARY: This position will be responsible for assisting the Information Technology department with maintenance, setup, and installation of PC systems.

ESSENTIAL FUNCTIONS:

IT Support Specialist I

+ Provide first-level technical support to end-users via phone, email, or in person.

+ Troubleshoot and resolve basic hardware and software issues.

+ Assist in setting up and configuring workstations, printers, and other peripherals.

+ Document and track support requests and resolutions in the ticketing system.

+ Position specializes in printer repair, maintenance and configuration.

+ Collaborate with team members to escalate complex issues when necessary.

+ Assist in maintaining IT inventory and equipment.

+ Learn and apply company-specific software and tools.

+ Participate in IT projects as required.

+ Basic understanding of computer hardware, software, and networking concepts.

+ Strong communication and customer service skills.

+ Eagerness to learn and adapt in a fast-paced environment.

+ Ability to follow instructions and work well in a team.

+ Some experience with Windows and Office Suite preferred.

+ All other duties as assigned.

IT Support Specialist II

+ Provide second-level technical support for end-users, both remotely and in person.

+ Diagnose and resolve hardware, software, and network-related problems.

+ Install, configure, and maintain workstations, servers, and network equipment.

+ Collaborate with team members to develop and improve support processes.

+ Document solutions, procedures, and troubleshooting steps.

+ Assist in managing and monitoring IT security measures.

+ Participate in IT projects, upgrades, and deployments.

+ Mentor and assist junior team members as needed.

+ Proficiency in Windows and MacOS environments.

+ Strong analytical and problem-solving skills.

+ Excellent communication and customer service abilities.

+ Familiarity with Active Directory and basic network protocols.

+ Ability to work independently and collaborate in a team.

+ All essential functions listed above.

IT Support Specialist III

+ Provide advanced technical support to end-users and escalate issues as needed.

+ Lead troubleshooting efforts for intricate hardware, software, and network problems.

+ Design and implement IT solutions to improve efficiency and reliability.

+ Manage system upgrades, patch management, and software installations.

+ Develop and maintain documentation for IT processes and procedures.

+ Collaborate with other IT teams to implement security measures and best practices.

+ Lead IT projects from planning to implementation.

+ Mentor and train junior team members.

+ Profound knowledge of Windows and Linux operating systems.

+ Strong understanding of networking protocols, security, and infrastructure.

+ Exceptional problem-solving and critical-thinking abilities.

+ Excellent communication and leadership skills.

+ Experience with virtualization and cloud technologies.

+ Ability to manage multiple tasks and priorities in a dynamic environment.

Senior IT Support Specialist

+ Lead and manage a team of IT support specialists, setting performance goals and providing mentorship.

+ Oversee the resolution of complex technical issues, ensuring timely and effective solutions.

+ Collaborate with cross-functional teams to develop IT strategies and align technology with business goals.

+ Plan and execute major IT projects, including infrastructure upgrades and migrations.

+ Evaluate emerging technologies and make recommendations for adoption.

+ Develop and enforce IT policies, procedures, and security measures.

+ Establish and maintain vendor relationships for hardware, software, and services.

+ In-depth expertise in IT systems, networks, security, and architecture.

+ Proven track record of leading successful IT projects and teams.

+ Strong leadership, communication, and strategic planning skills.

+ Ability to analyze complex technical issues and design effective solutions.

+ Experience with compliance and regulatory standards.

+ Strong business acumen and ability to align IT with organizational goals.

EDUCATION & EXPERIENCE:

IT Support Specialist I

+ High school diploma or equivalent; relevant certifications a plus.

+ Entry level position with customer support / Information technology aptitude

IT Support Specialist II

+ Associate's degree in IT or related field or relevant certifications preferred (e.g., CompTIA A+, Network+).

+ 2+ years of experience in IT support or related role.

IT Support Specialist III

+ Bachelor's degree in IT or related field or relevant certifications strongly preferred (e.g., CompTIA Security+, Microsoft Certified Professional).

+ 5+ years of experience in IT support or related role.

Senior IT Support Specialist

+ Bachelor's or Master's degree in IT, Computer Science, or related field; relevant certifications strongly preferred (e.g., ITIL, CISSP, Cisco CCNA).

+ 8+ years of progressively responsible experience in IT support and infrastructure management.

KNOWLEDGE, SKILLS & ABILITIES:

+ Must be able to multi-task and adjust to changing priorities.

+ Microsoft Windows operating systems, iOS, Android and Linux.

+ Office packages and peripherals.

+ Understands basic network terminology.

+ Printer maintenance.

+ Effective verbal and written communication skills.

+ Must be able to work independently and in a team environment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Periodical lifting, moving, and arranging of office furniture and equipment.

+ Sitting, standing and/or walking for up to eight hours per day.

+ Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

+ Regularly required to talk and/or hear, see, handle, reach, and perform repetitive motion.

+ Regularly required to interact with employees within the department as well as outside of the department.

GENEROUS LSI BENEFITS INCLUDE:

+ Bonus Plan, 401(k) plan with company match, Tuition Assistance, Employee Assistance Program (EAP) and Product Discounts

+ 15 Paid Holidays, PTO, Sick Time

+ Medical, Vision and Dental effective first day of employment

+ Employee Referral Bonuses

LSI SOLUTIONS® is an equal opportunity employer and does not discriminate based on any legally protected status or characteristic.

Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.