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Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The Innovation Operation Manager & Claims is responsible for leading process improvement initiatives and logistics-related claims resolution within Samsung SDS America’s operations. This dual-function role combines strong innovation project leadership and claims management expertise, focusing on warehouse optimization and automation projects. The ideal candidate will possess a keen attention to detail, excellent communication skills, and proven experience in logistics, claims, and continuous improvement methodologies.

To learn more about Samsung SDS America, Inc. please visit www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

Innovation & Project Management:

+ Lead warehouse optimization and automation projects from initiation through execution.

+ Define project scope, deliverables, and success metrics aligned with business goals.

+ Develop and manage detailed project plans, schedules, budgets, and resource allocations.

+ Collaborate cross-functionally with Operations, IT, Engineering, and third-party vendors to drive technology implementation.

+ Analyze warehouse layouts, workflows, and productivity data to identify inefficiencies and improvement opportunities.

+ Pilot and implement solutions including robotics, automation tools, and process redesigns.

+ Communicate project updates and performance metrics to leadership, ensuring alignment and support.

+ Provide on-site assessments, staff training, and implementation support to ensure project success.

+ Promote a culture of continuous improvement and innovation across all warehouse operations.

Claims Management:

+ Manage and lead the team responsible for handling logistics claims and complaints from customers, carriers, and brokers.

+ Oversee the entry, tracking, and resolution of claims in systems such as TMS, WMS, and etc.

+ Analyze incidents involving cargo damage, trailer issues, and property damage, and evaluate supporting data (e.g., incident reports, photos, videos).

+ Determine claim validity and provide resolution strategies, including coordination with insurance carriers and external adjusters.

+ Overseeing negotiation and settlements and process damage claim payments in accordance with company policy and legal guidelines.

+ Document and maintain SOPs related to logistics claims handling and support continuous improvements to minimize claim recurrence.

+ Identify trends and root causes of claims through data analysis and recommend preventative measures.

+ Provide regular reports and insights to leadership on claim trends and resolution effectiveness.

+ This claim management role will be a temporary dual assignment combining the responsibility of innovation operation

Requirements

Qualifications:

+ Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field; Master’s degree a plus.

+ 5+ years of experience in logistics, claims management, or warehouse operations.

+ 2+ years of project management or continuous improvement experience in a logistics or warehouse environment.

+ Strong understanding of TMS/WMS systems and logistics claims processes.

+ Experience with automation, warehouse technologies, and process improvement methodologies (Lean, Six Sigma preferred).

+ Excellent analytical, negotiation, and interpersonal communication skills.

+ Ability to manage multiple projects simultaneously and adapt to shifting priorities.

+ Proficient in Microsoft Office Suite; advanced Excel skills preferred.

+ Work Location: 3033 W. President George Bush Hwy, Suite 250, Plano, TX 75075 (onsite)

Preferred Skills:

+ PMP or other project management certification.

+ Experience working in a 3PL or high-volume warehouse environment.

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

Top-notch medical, dental, vision and prescription coverage

Wellness program

Parental leave

401K match and savings plan

Flexible spending accounts

Life insurance

Paid Holidays

Paid Time off

Additional benefits

Samsung SDS America will support your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.