• Hardware And Software Installation…

    COOLSOFT (Charlotte, NC)


    Hardware And Software Installation And Configuration Analyst

     

    (Jobs in Charlotte

     

    Requirement id 154485

     

    Job title Analyst

     

    Job location in Charlotte, NC

     

    Skills required IT Support, Documentation Experience, Identity Management, Hardware And Software Installation And C

     

    Open Date 29-Jul-2025

     

    Close Date

     

    Job type Contract

     

    Duration 2 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Analyst: IT Support, Documentation Experience, Identity Management, Hardware And Software Installation And C

     

    Start Date :08/04/2025

     

    End Date :09/30/2025

     

    Submission Deadline :07/31/2025

     

    Client Info: Mecklenburg County - Information Technology Services - Technical Services

    Note :

    * Agency Interview Type : Either Webcam Interview or In Person

    * Hybrid

    Description :

    ***This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.

     

    The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues.

     

    • Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems

    • Perform First Contact Resolution (FCR)

    • Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)

    • Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database

    • Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

     

    Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 154485 while calling.

     

    Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets