• Computer Support Assistant - #Staff

    Johns Hopkins University (Baltimore, MD)


    IT@JH Office of the Deputy CIO is seeking a **_Computer Support Assistant_** to aide in the development, implementation, and support of its AI solutions. In this role, the Computer Support Assistant will provide excellent customer service to support requests, assist in application testing, review and update technical and customer documentation and participate in project ceremonies. The Computer Support Assistant will work closely with engineers, project managers, and other team members to integrate AI solutions into the technical fabric of a world-renowned institution.

    Specific Duties & Responsibilities

    + Utilize basic knowledge of computer systems, applications and interfaces.

    + Gather appropriate data and devise and design simple solutions.

    + Devise simple bench-marking metrics to assess system, application, or database performance.

    + Provide attention to detail in data gathering, specifications development and documentation and record keeping.

    + Utilize basic degree of analytical skill.

    + Work under direct supervision in support of team initiatives.

    + Other duties as assigned.

    Minimum Qualifications

    + High School Diploma or graduation equivalent. Some college.

    + Some experience.

    + Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

    Preferred Qualifications

    + Proficient in MS applications.

    + Exposure to object-oriented programming languages, such as Java or C#.

    + Experience with generative AI solutions such as ChatGPT or Microsoft Copilot.

    Classified Title: Computer Support Assistant

    Role/Level/Range: ATO 37.5/02/OC

     

    Starting Salary Range: $15.70 - $25.25 HRLY (Commensurate w/exp.)

     

    Employee group: Casual / On Call

     

    Schedule: Varies

     

    FLSA Status: Non-Exempt

     

    Department name: IT@JH Office of the Deputy CIO

    Personnel area: University Administration

    The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

     

    Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.

     

    Equal Opportunity Employer

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    EEO is the Law

    https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf