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Dynamics 365 System Analyst (Assistant Auditor III) (U)

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Dynamics 365 System Analyst (Assistant Auditor III) (U)

Salary

$37.96 - $56.98 Hourly

Location

Varies by position

Job Type

Full-time

Job Number

25-0656-V2

Department

22 Columbus City Auditor

Division

City Auditor

Opening Date

07/30/2025

Closing Date

8/13/2025 11:59 PM Eastern

+ Description

+ Benefits

Definition

Join the City of Columbus Auditor’s Office – Be Part of Tech-Driven Transformation!

Are you ready to make a meaningful impact in public service through cutting-edge technology? The City of Columbus Auditor’s Office is seeking a Dynamics 365 (D365) Systems Analyst to help shape the future of City finance. This is more than a support role—it’s a chance to be part of a visionary team that’s redefining how cities manage financial operations. Our office is not your typical government environment. We are bold, forward-thinking, and nationally recognized for our leadership in enterprise modernization and digital transformation.

The City of Columbus has over 600 active City users and 3,000+ vendors in our D365 ecosystem, you’ll play a pivotal role in maintaining and enhancing our Dynamics 365 Finance, Supply Chain Management, and Commerce/Point of Sale platforms. You’ll also contribute to innovative initiatives that align with our bold goal: to become the state-of-the-art model for government finance technology across the U.S.

The Dynamics 365 Systems Analyst will provide functional support for the Dynamics Solution Manager and end users of Dynamics 365.

A person who has been selected by an appointing authority in accordance with the Columbus City Charter, Section 148(1) is said to have received an unclassified appointment. Those individuals receiving unclassified appointments serve at the pleasure of their appointing authority and may be terminated from employment at any time. Please contact the Civil Service Commission if you would like additional information regarding this process.

Desired Qualifications

We’re seeking a forward-thinking professional who thrives at the intersection of technology, collaboration,

and continuous improvement. The ideal candidate brings a blend of technical expertise, business insight,

and a passion for innovation. Below are desired qualifications for this role. You do not need to meet every qualification listed. We value

diverse experiences and encourage candidates with a strong interest in the position to apply:

Education & Core Experience

• Bachelor's degree in computer science, Information Systems, Business Administration, or a

related field

• Demonstrated hands-on experience with Dynamics 365 Finance, Supply Chain Management,

and/or Commerce/Point of Sale in a systems analyst or technology role

• Familiarity with public sector accounting, including accounts receivable, accounts payable,

procurement, and point-of-sale

Technical & Analytical Skills

• Intermediate proficiency in Microsoft Excel (advanced formulas, pivot tables, data modeling)

• Experience with automated testing tools, Power Platform

• Strong analytical mindset with the ability to troubleshoot complex issues and propose scalable

solutions

• Understanding of security roles, user access management within Dynamics 365

Collaboration & Communication

• Proven ability to work cross-functionally and align with team goals and priorities

• Exceptional written and verbal communication skills, including the ability to present and train

users across all levels

• Ability to influence, negotiate, and build consensus across departments

Innovation & Growth Mindset

• Passion for exploring new features in Dynamics 365 and identifying opportunities for process

automation

• Experience contributing to Power Platform and AI agent initiatives

• Strong desire to learn, adapt, and stay ahead of emerging technologies

Supplementary Qualifications

• Experience with Dataverse, Power Automate, or Canvas apps

• Familiarity with Agile methodologies or DevOps practices

• Certification in Microsoft Dynamics 365 or Power Platform Fundamentals

• Exposure to SendGrid, Webex, or other enterprise communication tools

Under general direction, is responsible for serving as an accounting/auditing/payroll/finance specialist within the City Auditor’s Office; performs related duties as required.

Examples of Work

Support & Systems Stewardship

• Resolve Help Desk tickets related to Dynamics 365 Finance and Commerce platforms

• Manage user creation, access, and training assignments

• Conduct security audits and ensure compliance across user roles

• Deliver responsive support via email, phone, and Webex, ensuring superior customer care

• Monitor SendGrid/Auditor Email utilities and handle bounce backs, unsubscribes, and alerts

• Troubleshoot ad hoc operational issues for City and vendor users with precision and empathy

Testing, Automation & Innovation

• Collaborate on regression test scripts and perform system/data validation

• Execute regression testing prior to Dynamics releases and build automated test cases

• Analyze new features in Dynamics 365 and Microsoft Commerce to assess impact

• Contribute to Power Platform and AI agent initiatives that drive efficiency and innovation

• Crosstrain on critical system functions to support business continuity and resilience

Training & Knowledge Sharing

• Develop and maintain training materials and user documentation

• Provide hands-on end-user training and support

• Create engaging training videos for the City Dynamics Community

• Participate in User Group meetings, offering insights and preparing content

Test/Job Contact Information

Recruitment #: 25-0565-V2

Employment Type: Full-Time (Regular)

Should you have questions regarding this vacancy, please contact:

Andrea Ballou

Columbus City Auditor

77 N. Front St.

Columbus, Ohio 43215

P: (614) 645- 0539

E: [email protected]

The City of Columbus is an Equal Opportunity Employer

The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:

+ Medical

+ Dental

+ Vision

+ Short-term Disability

+ Life Insurance

+ Wellness Program

+ Tuition Reimbursement

Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information.

Employer

City of Columbus

Address

77 N. Front Street, Suite 330

Columbus, Ohio, 43215

Phone

(614) 645-8301

Website

https://new.columbus.gov/Government/Departments/Civil-Service-Commission

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