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Community Relations Coordinator (Vacancy)

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Community Relations Coordinator (Vacancy)

Salary

$29.47 - $44.19 Hourly

Location

Varies by position

Job Type

Full-time

Job Number

25-0796-V1

Department

60 Department of Public Utilities

Opening Date

07/30/2025

Closing Date

8/11/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Definition

This position will lead the implementation, outreach, and enrollment effort for Columbus Water and Power's Low-Income Discount Program. This role will be responsible for building community trust, increasing program participation, managing eligibility processes, and ensuring equitable access to utility affordability initiatives. The ideal candidate will be passionate about public service, experienced in community engagement, and committed to advancing equity and affordability for underserved populations.

Preferred Experience and Training:

+ Bachelor's degree in public administration, Social Work, Urban Planning, Communication, or related field

+ 5 years of experience in community engagement, public outreach, or program management

+ Strong knowledge of low-income eligibility criteria, public benefits programs, or income verification processes

+ Excellent written, verbal, and cross-cultural communication skills

+ Ability to manage multiple community partnerships and work in diverse settings

+ Proficiency in Microsoft Office, CRM systems, and data analysis tools

+ Master's degree in related field

+ Bilingual (Spanish, Somali, or other languages common in Columbus communities)

+ Experience working with utility affordability programs or income-based discounts

+ Familiarity with Columbus communities and local nonprofit networks

Applicants may inspect and acquire a copy of the City of Columbus, Department of Public Utilities EEO Plan by visiting the DPU website at http://utilities.columbus.gov/

Under general direction, is responsible for coordinating programs designed to develop and maintain close positive relations between neighborhood communities and the City of Columbus; performs related duties as required.

Examples of Work

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

Interacts with City officials, community leaders and members of the general public to provide information and technical assistance in the resolution of neighborhood concerns/problems;

Makes oral presentations before community and civic organizations designed to educate citizens about cultural diversity and to reduce insensitivity among diverse groups;

Evaluates the overall program effectiveness; compiles and maintains information files on City and community activities;

Provides explanation of ordinances, rules, and regulations of City, state, or federal government programs and services;

Confers with department and other City officials in the planning and development of community relations activities;

Prepares and distributes reports, newsletters, and various informational documents; posts information and oversees content on website and various social media channels;

Assists in the investigation of claims of equal employment opportunity violations; conducts surveys to determine existence of systematic discrimination;

Assists in the development and implementation of training modules for the community, staff, and general public;

Develops or updates operating manuals and/or policies establishing methods of performing work in accordance with organizational goals and objectives;

Participates in the budget development process for the community relations program;

Initiates and drafts legislation for submission to City Council;

Responds to inquiries for information from other City officials, community leaders, and the general public;

Coordinates City services in neighborhood communities such as weed/high grass removal contracts, neighborhood pride events, etc.

May supervise the activities of employees responsible for maintaining positive relations between neighborhood communities; may train and assist program staff.

Minimum Qualifications

Possession of a bachelor's degree and two (2) years of experience in public or community relations. Substitution(s): Additional years of experience, as stated above, may be substituted for the educational requirement on a year for year basis.A master's degree in one (1) of the above fields may substitute for one (1) year of the required experience.

Possession of a valid driver’s license.

Test/Job Contact Information

Recruitment #: 25-0796-V1

Employment Type: Full-Time (Vacancy)

Should you have questions regarding this vacancy, please contact:

Alisha Ardolino

Department of Public Utilities

Division of Water

910 Dublin Rd.

Columbus, Ohio 43215

P: (614) 645-3751

E:[email protected]

The City of Columbus is an Equal Opportunity Employer

The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:

+ Medical

+ Dental

+ Vision

+ Short-term Disability

+ Life Insurance

+ Wellness Program

+ Tuition Reimbursement

Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information.

01

Have you included all of your relevant work experience (previous and current)? Resumes will not be accepted as a substitute for completing the application.

+ Yes

+ No

02

Have you reviewed the Minimum Qualifications for the job that you are applying to ensure that you meet specified requirements?

+ Yes

+ No

03

Have you attached the documents that provide proof of your license, education (post high school), and/or professional or state certification as you have referenced in your applicant profile? Such documents may include a photocopy or scan of your driver's license, bachelor's/master's degree or transcript of completed coursework.

+ Yes

+ No

Required Question

Employer

City of Columbus

Address

77 N. Front Street, Suite 330

Columbus, Ohio, 43215

Phone

(614) 645-8301

Website

https://new.columbus.gov/Government/Departments/Civil-Service-Commission

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