• Patient & Guest Relations Representative

    UPMC (Pittsburgh, PA)


    Join Our Team as a Full-Time Patient and Guest Relations Representative!

    Primary Responsibilities:

    + Assist hospital visitors, patients, and guests with directions, information, and general support, including handling calls and enforcing visitor policies.

    + Issue and manage various badges and access cards, ensuring compliance with hospital guidelines.

    + Respond to medical and security emergencies, follow mandatory reporting procedures, and respect patient confidentiality.

    + Serve as a hospital liaison, addressing concerns, assisting families, and training new employees and volunteers.

    + Manage lobby upkeep, floral deliveries, lost-and-found items, and guest amenities.

    + Provide transportation assistance, including wheelchair transport, bus tickets, cab arrangements, and car seat loans.

    + Process pre-admit patients and maintain accurate records of support services.

    + Handle parking transactions and financial deposits for Brinks pickup.

    + Completion of High school diploma or GED equivalent.

    + 1 year Greeter experience or equivalent work experience.

    + Physical ability to stand for extended periods and to transport patients.

    Licensure, Certifications, and Clearances:

    + Clearances with renewal:

    + Act 31, 33, 34, 73

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran