• Full-Time Patient & Family Concierge - Surgical…

    UPMC (Pittsburgh, PA)


    Join UPMC Shadyside’s Oncology Team!

     

    UPMC Shadyside is hiring a Full-Time Patient & Family Concierge to join their team in the Surgical Oncology unit 4 Main!

     

    Shift/Schedule: Three 12-hour shifts per week (6:30 AM – 7:00 PM), with alternating weekdays and every other weekend (Saturday and Sunday) required.

    About UPMC Shadyside 4 Main:

    4 Main encompasses patients who are recovering from post-surgical procedures for the treatment of life-altering cancers. These surgical procedures include cytoreductive (debulking) surgery and hyperthermic intraperitoneal chemotherapy treatment, Whipple procedures, colon resections, liver resections, and other abdominal/rectal procedures.

    4 Main employees are expected to be exposed to many different types of tubes and drains that our patients experience in their post-surgical phase. These drains include (but are not limited to) wound vacs, ileostomies, colostomies, feeding tubes, Jackson Pratt (JP) drains, pigtail catheters, and chest tubes.

    Key Responsibilities:

    + Destination Coordination: Greet and assist patients and visitors with directions, escorting, parking validation, scooter issuance, and patient belongings tracking while maintaining confidentiality.

    + Environmental Services: Clean and organize patient rooms, common areas, and equipment; replenish supplies; make beds and report maintenance issues.

    + Dietary Services: Assemble and deliver meals per dietary orders, maintain food safety, and follow sanitation guidelines.

    + Transportation: Safely transport patients, equipment, and specimens between units; disinfect transport equipment; maintain accurate records.

    + Supply & Equipment Management: Order, stock, and deliver supplies and equipment; monitor expiration dates and refrigerator temperatures; inventory medical devices.

    + Administrative Support: Coordinate tests and transports, manage patient charts and documentation, answer phones, update bedboards, order supplies, and complete audits.

    + General Duties: Respond to call lights, interact with patients, promote mobility, maintain resource materials, and adhere to infection control and safety protocols.

     

    Exhibit UPMC values and experience behaviors (AIDET, The Promise, 10-5 Rule, Own Your Zone) in all duties. Perform additional tasks as assigned.

    Educational/Knowledge Requirements:

    + High school diploma or equivalent.

    + Must also have either:

    + 1 year of experience

    + Enrollment in PT/OT/PA program or related healthcare training program with completion of at least one clinical rotation

    + Completion of a bachelor’s degree in a health sciences field.

    + Successful completion of UPMC patient care technician class or basic information system training.

    + Microcomputer experience preferred. Ability to effectively communicate both orally and in writing.

    + Emergency Medical Technician (EMT) or Paramedic or currently enrolled in an EMT or Paramedic program preferred.

    + Access to medications is limited to the distribution of the medication to the nurse

    Licensure/Certification:

    + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) is required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

    + Act 34

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran