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Dispatcher, PBP

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Dispatcher, PBP

Salary

See Position Description

Location

Pittsburgh, PA

Job Type

CS Non-Competitive, Full Time

Job Number

25-RDSH-01

Department

Public Safety

Bureau

Police

Opening Date

07/30/2025

Closing Date

8/19/2025 4:00 PM Eastern

FLSA

Non-Exempt

Bargaining Unit

09

+ Description

+ Benefits

+ Questions

POSITION SUMMARY

Dispatcher for the police squads: burglary, violent crimes unit, robbery, missing persons, special victims, crime scene unit, fire investigations unit, witness protection and narcotics/vice squad. Answer all telephone inquiries for all offices including the offices of the Chief, Assistant Chiefs, Commanders and Lieutenants. Security for the entire police headquarters building, greet visitors, check identifications, and allow access into police headquarters. Answer and direct all telephone inquires for the City of Pittsburgh Bureau of Police. Monitor security cameras to be sure unauthorized persons are not in the building.

Department : Public Safety, Bureau of Police

Posting Type: Announcement/Bid

Salary : $41,516 per year.

Union : This position is included in the American Federation of State, County, and Municipal Employees, Local 2719 bargaining unit and will be filled in accordance with the provisions of the collective Bargaining Agreement.

Civil Service Classification : Non-Competitive

REQUIREMENTS

General Application Requirements:

You must submit or show proof of all of the following at the time of filing your application (unless otherwise indicated below) or your application will be disqualified. Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.

+ Applicants must submit a complete application including education, work experience, a resume (if applicable) and completed supplemental questions.

+ Applicants must become residents of the City of Pittsburgh prior to employment and remain a resident throughout employment with the City of Pittsburgh.

+ Click here (https://arcg.is/vD5Hn) to view a map of City of Pittsburgh neighborhoods.

+ Acquire and maintain the permission, authority, and ability to use and access information through the PA Commonwealth Law Enforcement Assistance Network (CLEAN) and National Crime Information Center (NCIC) systems at time of appointment.

NOTE: The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions. The background investigation includes but is not limited to criminal background, driver's license and City of Pittsburgh real estate tax payments. Candidates may be disqualified from consideration for employment based on the results of their background investigation (as it relates to the job for which the applicant is being considered).

Qualifying Requirements:

Your City of Pittsburgh application will be reviewed and your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will be sent an eligibility letter regarding your eligible/ineligible status.

+ WORK EXPERIENCE: The application must clearly show two (2) years of full-time experience in a customer service setting. Some experience with Microsoft Office products is preferred. (Less than full-time experience will be calculated on a pro-rated basis.)

+ EDUCATION/TRAINING: The application must clearly show a High School Diploma or GED equivalency. (See NOTE under the General Application Requirements Section above regarding the verification of education/training).

+ EQUIVALENCY: Education/training and/or work experience may be substituted on a year for year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position (based on the sum of work experience and education/training listed above). The Total Qualifying Requirement is two (2) years. (See NOTE under the General Application Requirements Section above regarding the verification of education/training).

CIVIL SERVICE EXAMINATIONS

If you meet the qualifying requirements listed above, you will be sent a letter of admission (when applicable) for the following examination(s). You must pass the written and/or performance examination(s) in order to have your name placed on the official Civil Service eligibility list for this position. Candidates who receive job offers must pass a medical examination (when applicable) prior to start date.

+ Written: None required for this position.

+ Performance: None required for this position.

+ Medical: None required for this position.

POSITION DUTIES

+ Provides customer service in person, by telephone or electronically.

+ Greets the public and checks identification to allow access into Police Headquarters.

+ Directs telephone calls to the appropriate Department or Squad.

+ Refers Crime Stopper calls to a Supervisor or the appropriate Squad.

+ Listens to the Police radio for other zones requesting detectives to be on the scene for homicides, robberies, burglaries, sex assaults, etc. and notifies supervisors and detectives as needed or required.

+ Notifies appropriate parties of a visitors arrival and/or directs visitors to the correct location.

+ Allows Police Headquarters building access to Police Officers needing to do transports or reports in one of the units.

+ Notifies Property Room personnel if an alarm sounds.

+ Operates security doors and alarms.

+ Receives and disperses mail and faxes.

+ Documents the Crime Scene Unit log for prints.

+ Calls for maintenance on various pieces of equipment.

+ Manages the sick book log.

+ Maintains vehicle keys for Special Events and/or Police use.

+ Drafts, prepares and maintains confidential information.

+ Operates office machines (e.g., computer terminals, PC and peripheral equipment, calculator, copier, facsimile, etc).

+ Performs data entry, retrieval and other processes.

+ Performs activities and functions of related personnel and such other related tasks and duties as assigned or required.

Click here (http://www.governmentjobs.com/careers/pittsburgh/classspecs) to view the full job description including knowledge, skills, and abilities and working conditions for this position. Locate and click on the position title to view the complete job description .

Full-time City employees receive a comprehensive benefit package including:

+ Health, Dental and Vision Benefits

+ Pension

+ Voluntary Deferred Compensation Plan

+ Tuition Reimbursement

+ Paid Holidays

+ Paid Vacation

+ Personal Days

(Benefits may be modified based on collective bargaining unit terms.)

01

All City of Pittsburgh positions require you to be a City resident. If you are not already a City of Pittsburgh resident, are you willing to relocate?

+ N/A- I am already a City of Pittsburgh resident.

+ Yes, I AM willing to relocate (prior to my start date) if I am selected to fill this position.

+ NO, I am NOT willing to relocate (prior to my start date) if I am selected to fill this position.

02

Please describe your experience.

+ I possess two (2) or more years of full-time experience in a customer service setting.

+ I possess one (1) year of full-time experience in a customer service setting.

+ I possess less than one (1) year of full-time experience in a customer service setting.

03

Do you have experience using Microsoft Office products (i.e. Word, Excel, SharePoint)?

+ Yes

+ No

04

Please describe your education.

+ I possess a Bachelor's Degree or higher education.

+ I possess an Associate's Degree.

+ I do not possess a degree.

05

Did you remember to attach your complete resume with this application? If you did not, your application may be disqualified.

+ Yes

+ No

Required Question

Employer

City of Pittsburgh

Address

414 Grant Street Room 431 Pittsburgh, Pennsylvania, 15219

Phone

412-255-2710

Website

http://www.pghjobs.net

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