"Alerted.org

Salary Range: $21.00 - $28.00 Hourly

Role and Responsibilities : Responsible for developing and maintaining client relations and intake of direct referrals made to HCR .

Essential Functions

+ Cultivates relationships with physicians and hospitals to facilitate the best Home Care solutions for their patients.

+ Monitors HCR RightFax folders, label faxes and attach electronic documents to patient record in Home Care Home Base (HCHB).

+ Monitors Intake Team email.

+ Produces timely, accurate data entry.

+ Enters orthopedic prescreens into the EMR according to agency protocol.

+ Provides phone support to the intake department and triages calls to Intake staff.

+ Provides excellent customer service to internal and external customers.

+ Participates in department and agency meetings.

+ Other duties as assigned .

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Education Requirements

+ Completion of an approved program of Practical Nursing required .

+ Valid/Unencumbered NYS LPN license required.

Qualifications and Requirements

+ A minimum of 4 years of related experience.

+ Exceptional customer service and communication skills required .

+ Proficient computer skills; including solid comfort level navigating within an EMR system

+ Detail oriented and able to work in a fast-paced environment .

Work Environment

The Client Relationship Specialist is primarily in an office setting and may be exposed to outdoor conditions.

The working conditions are classified as sedentary work:

+ Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Physical Requirements

The following is a description of the physical requirements on a daily basis for the Client Relationship Specialist. While performing the duties of the job the employee is regularly expected to:

+ Stand

+ Sit

+ Hear

+ Walk

+ Talk

+ Stoop or kneel

+ Repetitive motion

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

EOE/AA Minority / Female / Disability / Veteran

Mon-Fri 8:30am-5pm

40.00