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PRN Healthcare Navigator - Language Access (varied shifts bi-weekly)

101 Truman Medical Center

Job Location

University Health Truman Medical Center

Kansas City, Missouri

Department

Language Access UHTMC

Position Type

Part time

Work Schedule

varied

Hours Per Week

4

Job Description

Healthcare Navigator

_Guide patients. Build trust. Shape better care experiences._

Position Summary:

We’re looking for a compassionate, relationship-driven **Healthcare Navigator** to connect patients with the care they need—when they need it most. In this key role, you’ll coordinate appointments, assist with billing inquiries, and provide seamless support throughout the healthcare journey. You'll serve as a liaison between patients, providers, and support teams to remove barriers, foster trust, and create exceptional patient experiences.

With an outgoing personality and strong communication skills, you’ll also represent the program at **community events** , helping expand awareness and enroll new patients. If you thrive in a fast-paced environment, love solving problems, and believe in the power of personalized service, this is the role for you.

What You’ll Need:

+ **Bachelor’s degree** or equivalent combination of education and experience

+ Excellent interpersonal and communication skills

+ Ability to **navigate complex systems** , interpret billing info, and use scheduling software

+ Calm, professional demeanor under pressure; strong **problem-solving** skills

+ Comfortable working with diverse populations

+ Skilled in Excel and/or data tracking/reporting tools

+ **Professional presence** and strong customer service orientation

Preferred:

+ Background in **healthcare, sales, hospitality, or customer service**

+ Proven success in **relationship building** and **problem-solving**

Why Join Us?

+ Be the bridge between patients and life-changing care

+ Represent a trusted health system in the community

+ Help improve patient satisfaction, one person at a time

Working at University Health is about making a difference. It's providing the best care to every patient every day.

University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.