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Build a Career That Builds Your Future — with PulteGroup!

Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.

As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.

For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name.

We know that BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America’s top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality. Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people. At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve. A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let’s talk about your career with PulteGroup!

JOB SUMMARY:The Customer Care Coordinator is responsible to be the first point of contact for homeowners requesting warranty service. Coordinator will conduct initial analysis of the customer issue to triage and determine the appropriate course of action.PRIMARY RESPONSIBILITIES:

+ Coordinate division response to customer warranty calls: - Receive initial customer requests for service - Conduct initial analysis of customer issue to triage and determine appropriate course of action - Coordinate Customer Care Manager response - Document requests in service and scheduling system - Process work orders in service system

+ Effectively manage large amounts of incoming calls and emails

+ Build sustainable relationships of trust through open and interactive communication

+ Address complaints, provide appropriate solutions and alternatives within warranty guidelines and time thresholds, and follow-up to ensure resolution

+ Assist in determining and documenting root cause

+ Track and report division service levels, satisfaction, response rates and costs

+ Ensure division complies with service history information and company retention requirements

+ Support claims/risk filings

+ Perform related administrative duties, as assigned

MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACKSCOPE:

+ Decision Impact: Division

+ Department Responsibility: Single

+ Budgetary Responsibility: No

+ Direct Reports: No

+ Indirect Reports: No

REQUIRED EDUCATION: (degree, licenses, certifications, etc.)

+ Minimum High School Diploma or equivalent

+ Associate's Degree preferred

REQUIRED EXPERIENCE: (work related, tools/equipment, software, etc.):

+ Proven customer support experience

+ Strong emphasis on quality of service and follow-up

+ Customer orientation and ability to adapt/respond to different personality types

+ Excellent communication and listening skills

+ Analytical ability necessary to perform root cause analysis

+ Highly conscientious/well-organized

+ Strong computer skills

+ Ability to multi-task, prioritize, and manage time effectively

+ Conflict resolution skills

+ Additional consideration will be given to candidates with experience working within Microsoft Office Suite and CRM database management software

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer (http://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

California Privacy Policy (https://www.pulte.com/legal/privacy-policy)