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As the Director of Outreach & Engagement, you’ll lead the transformation of how KLAS connects with healthcare providers—an essential part of our mission. Every data point we share and every insight we deliver begins with a meaningful provider conversation. Your leadership will ensure those connections happen with purpose, speed, and impact—strengthening the relationships that drive better decisions across the healthcare industry.

This is a high-impact leadership role suited for someone who brings deep experience in performance-driven outreach environments and thrives on leading teams, optimizing workflows, and aligning operations with strategic goals.

What You'll Do:

Lead and Develop High-Performing Teams

+ Oversee and support our outreach teams

+ Set clear expectations, drive accountability, and invest in team development.

+ Foster a culture focused on quality, data, and provider trust.

Drive Operational Excellence

+ Design and refine outreach workflows using platforms like Five9 and Salesforce.

+ Lead initiatives to improve outreach conversion rates through a call-first, personalized approach.

+ Manage the assignment and tracking of outreach work at the individual level.

+ Apply best practices in lead generation to connect with engaged healthcare providers.

Execute Strategic Priorities

+ Align outreach operations with KLAS’s organizational goals and key performance metrics.

+ Build strong performance visibility, discipline, and clarity across the team.

+ Introduce scalable strategies that enhance efficiency and provider engagement.

Collaborate Across the Organization

+ Partner closely with research, technology, and operations leaders to streamline processes.

+ Support the transition to dynamic, data-driven provider targeting models.

+ Champion relationship-centered outreach that balances quality with scale.

What You'll Bring

+ 7+ years of operational leadership experience in outreach, contact center, scheduling, or provider engagement environments.

+ Proven success in leading teams, managing performance, and optimizing operational systems.

+ Hands-on experience with CRM and dialing platforms such as Salesforce and Five9.

+ Expertise in lead generation strategy, execution, and improvement.

+ Bachelor’s degree required; advanced degree in business, operations, or healthcare preferred.

The salary range for this role starts at $90,000 per year. Final compensation will be determined according to the candidate’s relevant experience, skills, and qualifications.  We offer exceptional benefits, including medical, dental, vision, life insurance, HSA with company match, 401K with company match, PTO, and more.

All employees undergo a comprehensive internal education program to gain knowledge of the healthcare information technology industry and KLAS' methodology. Learn more about us at www.klasresearch.com.

We encourage candidates to read this article before applying: https://klasresearch.com/article/hiring-character-first/903

Why Join KLAS Research?

At KLAS, we are committed to fostering a supportive and inclusive work environment where every team member can excel. Our culture emphasizes collaboration and continuous learning with a dedication to enhancing global healthcare. Here’s what you can expect:

+ Welcoming and Supportive Team:  From day one, you'll be valued and supported in your professional development.

+ Investment in New Hires:  We invest in our new hires through an internal education program designed to get you up to speed with KLAS and Health Information Technology (HIT).

+ Career Development:  Regular one-on-one meetings, quarterly conversations, and mentoring opportunities to support your growth.

+ Hybrid Schedule:  Our hybrid work policy allows team members to work both remotely and in the office. This flexible approach provides team members with a balance between in-person collaboration and remote work autonomy. Hybrid work is defined as three (3) full days expected in-office, Monday - Wednesday.

+ Enjoyable Work Environment:  We strive to make work enjoyable with quarterly team activities, monthly office events such as chili cook-offs and costume contests, catered lunch once a month, snack room, and more.

+ Inclusive Culture:  We are committed to creating an inclusive environment where everyone feels valued and respected. Our employee resource groups, sponsored by our executives, provide additional support and community for our team members.

+ Core Values: Our core values of integrity, passion, accountability, trust, and humility guide everything we do. We believe in upholding these values to create a positive and productive workplace.

KLAS’ mission is to improve the world's healthcare by amplifying the voice of providers and payers. We can only fully live up to that mission when we prioritize inclusion, equity, and diversity. As a company and individuals, we commit to building an atmosphere where we can all thrive and belong—across race and ethnicity, gender identity and expression, sexuality, age, ability, religion, and experience.

EOE.

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