"Alerted.org

Responsibilities:

Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation.

Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Define, deliver, and adapt specialized financial products that meet customer needs by selecting the best possible approaches available within established systems.

Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.

Advise others on how to design new processes and systems that meet professional standards.

Help establish and implement customer service standards while supervising a significant customer service team or similar unit. Deal with most complex and valuable issues.

Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills:

Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.

Works without supervision and provides technical guidance when required to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client.

Works without supervision and provides technical guidance when required to accurately identify and understand the key buying influences pertaining to an opportunity.

Works without supervision and provides technical guidance when required to quickly and accurately define the needs of the key buying influencers.

Independently supports business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, while also providing guidance and training to others.

Works without supervision and provides technical guidance when required to quickly and effectively establish trust within the buying centers in the client’s organization.

Works without supervision and provides technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.

Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.

Works without supervision and provides technical guidance when required to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.

Works without supervision and provides technical guidance when required to acknowledge and ask questions to understand the circumstances surrounding client indifference.

Works without supervision and provides technical guidance when required to acknowledge a client's indifference and gain agreement from the client to discover the root causes of resistance.

Works without supervision and provides technical guidance when required to uncover clients’ explicit needs and/or unforeseen opportunities and challenges.

Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance.

Works without supervision and provides technical guidance when required to articulate the customer needs in the customer's business language and business context.

Works without supervision and provides technical guidance when required to quickly identify and accurately articulate why a client does or does not want a change based on their business objectives and challenges.

Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works without supervision and may provide technical guidance.

Works without supervision and provides technical guidance when required to arrive at mutually beneficial commitments that help move the sales/client relationship forward.

Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.

Conducts research and analyzes data without supervision while providing technical guidance as needed in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.

Works without supervision while providing technical guidance as needed on meeting high customer service standards.

Works without supervision and provides technical guidance when required on understanding and effectively operating all customer management systems.

Works without supervision and provides technical guidance when required to ask questions that encourage the client to talk openly about their key objectives and challenges.

Works without supervision and provides technical guidance when required to clearly present solutions that link directly to the key objectives and challenges important to the client.

Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance.

Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance.

Works without supervision and provides technical guidance when required to facilitate the commercial details of an opportunity such that both parties are satisfied with the value gained.

Works without supervision and provides technical guidance when required to carefully prepare for client interactions using established frameworks.

Works without supervision and provides technical guidance when required to identify ideal potential clients.

Works without supervision and provides technical guidance when required to spend the appropriate time for the size and potential of each opportunity.

Works with full competence to recognize sales opportunities during service interactions to enhance overall customer service. Typically works without supervision and may provide technical guidance.