• Customer Service Representative

    Moore's Electrical & Mechanical Construction, Inc. (Altavista, VA)


    701 5th Street, Altavista, VA, USA | All Service Roles | Hourly | 16.00-18.00 per hour based on experience, qualifications, and skills. | Full Time

     

    | Health Insurance, 401(k) Plan, Employee Stock Ownership, Profit Sharing Bonus, Paid Vacation Time, Parental Leave, and much more!

     

    Job Summary: The Customer Service Representative is responsible for responding to customer contacts for HVAC/R repairs and dispatching Service Technicians to the customer site. The Customer Service Representative is also responsible for creating work orders and submitting completed work orders to billing.

     

    Company Overview: Moore's is a mechanical, electrical, plumbing, and controls solutions company providing commercial and industrial services across Virginia and North Carolina. Founded in Altavista, Virginia in 1985, Moore's has grown to employ over 600 people across 15 office locations. In 2012, we became a 100% employee-owned (ESOP) company, which means everyone in the company shares a stake in our success.

    Responsibilities:

    + Receive service calls via phone, email, and customer websites

    + Input and monitor work order progress with consistent updates to the customer

    + Prioritize and dispatch technicians for service calls; review call history to avoid duplicate calls

    + Follow up on emergency overnight and weekend calls

    + Review completed work orders and submit to billing team

    Qualifications:

    + High School Diploma or GED

    + Strong computer skills including working knowledge of Microsoft Office, email, and internet usage

    + Excellent interpersonal and communication skills both written and verbal

    + Strong organizational and time management skills

    + Able to work individually with a teamwork mindset

    + Call center experience a plus

    We offer:

    + Weekly paychecks - $16-18/hr. based on experience, qualifications & skills.

    + Health, Dental, & Vision Insurance Coverage begins on the first calendar day of the month following date of hire.

    + Employee Stock Ownership Plan - We are 100% employee owned!

    + Annual Profit-Sharing Bonus.

    + 401(k) with company match.

    + Paid Vacation Time

    + Paid holidays include New Year's Day, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving, Black Friday, and Christmas.

    + Safety incentives and awards - Earn extra PTO for being safe!

    + Maternity and paternity leave.

     

    Moore's is an Equal Opportunity Employer.

     

    Drug screen and background checks will be performed. Moore's policy requires a clean drug screen (including marijuana) and approved criminal background check results in order to become a Moore's partner. Also, some roles require a clean driving record in order to drive a company vehicle.