"Alerted.org

Lead Intake Specialist

Job Details

Job Location

Polaris Pharmacy Services of Ft Lauderdale - Ft. Lauderdale, FL

Job Shift

Day

Description

WHO WE ARE Polaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies nationwide. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.

JOB SUMMARY:

The Lead Intake Specialist is responsible for creating new patient profiles in the operating system, adding all patient demographics, physician, insurance information, and attaching the faxed documents to the patient's profile. Correspondingly will contact the facility for any missing information and ensure documents for existing patients are attached to the existing patients' profile. The Lead Intake Specialist will also provide leadership and guidance to the Intake team, ensuring efficient workflow.

DUTIES/RESPONSIBILITIES:

+ Gathers complete patient information accurately and enters it into the patient electronic medical record (EMR).

+ Verifies insurance eligibility, benefits coverage, patient financial responsibility.

+ Manages patient documents promptly and accurately received in the patient EMR.

+ Obtains necessary information and enters data into patient EMR to ensure compliance with state and federal regulatory agencies and ACHC standards.

+ Cancels Pending/No-Go referrals when appropriate.

+ Documents patient-related activities/information in the patient’s EMR.

+ Consults with other company personnel on difficult or unusual referrals, as appropriate.

+ Complies with all company policies and procedures.

+ Maintains confidentiality of patient information and company information.

+ Respects and protects the confidentiality of all information concerning patient care services.

+ Observe the organization’s formal and informal policies for the handling of patients’ rights and confidentiality.

+ Observe the organization’s confidentiality agreement.

+ Follow all procedures as described by the Accreditation Commission for Health Care (ACHC)and the company policies and procedures related to HIPAA.

+ Maintain and update spreadsheet information for each patient.

+ Exhibits flexibility when work assignments need to be adjusted to meet service, delivery, and workload needs of the team

+ Comply with departmental policies regarding safety, attendance, and dress code

+ Overtime, holidays, and weekends may be required and/or expected

+ Conduct job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

+ Other duties as deemed necessary by the manager

Schedule: M-F 9:30 am- 6:00 pm

Qualifications

QUALIFICATIONS/COMPETENCIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED SKILLS/ABILITIES:

+ Able to read, write, speak and understand the English language

+ Able to work in a fast-paced environment

+ Basic computer knowledge skills required

+ Basic math and analytical skills

+ Proficient in Microsoft Word, Excel, and Outlook required

+ Good organization/Attention to detail

+ Reliable

+ Able to work various shifts and days

+ Adaptability to an ever-changing environment

EDUCATION and/or EXPERIENCE:

+ High School diploma or equivalent

+ Long Term Care (LTC) experience preferred.

+ Pharmacy technician licenses/certifications required by state regulations and state of practice preferred not required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

+ May sit or stand seven (7) to ten (10) hours per day

+ The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk

+ May be necessary to work extended hours as needed

+ May lift and/or move up to 30 pounds

+ The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

HOLIDAY & PTO POLICY

+ Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.

+ Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.

+ Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.

BENEFITS for full time Employees

+ Medical, Dental, and Vision insurance

+ 401 (k) (available for Part Time & Full Time EEs)

+ Company Paid Life insurance

+ Short-term and Long-term disability insurance

+ Tuition reimbursement

+ Personal Time Off (PTO)

+ Competitive pay with annual performance reviews and merit-based raises

+ Career growth potential

+ Annual on-site voluntary Flu Vaccines

+ Employee referral bonus program