• Patient Services Specialist Lead

    University of Washington (Seattle, WA)


    Req #: 248106

     

    Department: UW MEDICAL CENTER HEART INSTITUTE CLINIC

     

    Posting Date: 07/29/2025

    Closing Info:

    Closes On 08/05/2025

     

    Salary: $4,180 - $5,983 per month

     

    Shift: First Shift

    Notes:

    As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf)

     

    **UW Medical Center-Montlake Heart Institute Clinic -** has an outstanding opportunity for a **Patient Services Specialist Lead** .

    WORK SCHEDULE

    + Full time 100% FTE

    + Day shifts

    + Monday- Friday 800am-430pm **DEPARTMENT DESCRIPTION** The Heart Institute at UW Medical Center – Montlake provides a full range of heart healthcare and prevention services.Our services include general cardiology, cardiac diagnostic imaging tests and procedures, cardiac surgery, arrhythmia management and electrophysiology, interventional cardiology, structural heart services, advanced heart failure management, heart transplant and ventricular assist devices (VADs), adult congenital heart disease management, cardiac psychiatry, cardiovascular genetics and other advanced services. **RESPONSIBILITIES**

    + Lead Patient Services Specialists and other assigned staff, and perform the work of the other Patient Services Specialist levels

    + Direct, schedule and assist in the training of staff; provide feedback to supervisor on staff's performance

    + Monitors daily performance dashboard; call waiting, queues, abandon rate and ensures daily work complete and accurate

    + Identify and resolve problems or unusual situations; recommend changes as necessary

    + Monitor and evaluate policies and procedures to suggest operational changes

    + Assists in the preparation and maintenance of provider and clinic schedules

    + Perform the work of the Patient Services Specialist 1, 2, and 3 **QUALIFICATIONS**

    + High school diploma or GED equivalent

    + Three years of Patient Support Service experience **OR**

    + An equivalent combination of education/experience **ABOUT UW MEDICAL CENTER-MONTLAKE** UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.Excellence. Exploration. Education. Become part of our team. Join our mission to make life healthier for everyone in our community. **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.Find your place at Washington’s only integrated health system devoted to improving the health of all people. Join our mission to make life healthier for everyone in our community.

     

    University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.