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Overview

We are seeking a dedicated and experienced **Account Manager** to oversee the day-to-day custodial operations and administrative functions for a key facility in **Miami, FL** . This role ensures compliance with contract requirements, maintains high standards of cleanliness and safety, and leads a team of custodial staff to deliver exceptional service.

Key Responsibilities:

+ Oversee custodial operations to ensure compliance with contract specifications and service level agreements.

+ Manage staffing, scheduling, and payroll for assigned buildings.

+ Provide hands-on support during staff shortages or call-offs— **this is a critical part of the role** .

+ Conduct regular inspections and implement quality control measures.

+ Maintain inventory of cleaning supplies and equipment; ensure proper usage and storage.

+ Interact with clients daily to address concerns, gather feedback, and identify service opportunities.

+ Lead and develop custodial supervisors and team leads; provide coaching, performance evaluations, and disciplinary actions as needed.

+ Ensure compliance with OSHA regulations and company safety protocols.

+ Analyze operational and financial performance; implement cost control strategies.

+ Submit accurate and timely reports, including payroll, labor variance, and operational updates.

+ Attend company training workshops and contribute to continuous improvement initiatives.

Minimum Qualifications:

+ High School Diploma or GED required; Associate degree preferred.

+ Minimum 3 years of supervisory experience in a service or customer-focused environment.

+ At least 1 year of custodial or environmental services experience (healthcare or hospitality preferred).

+ Experience with cost estimating and pricing services.

+ Working knowledge of OSHA safety regulations and chemical handling procedures.

+ Proficient in Microsoft Office (Word, Excel, Outlook).

+ Strong written and verbal communication skills.

+ Valid Florida driver’s license required.

+ **Bilingual in Spanish strongly preferred.**

Leadership & Compliance:

+ Supervise and evaluate team performance in accordance with company policies and applicable laws.

+ Foster a positive work environment focused on safety, accountability, and service excellence.

+ Ensure all documentation, including terminations and operational plans, is accurate and submitted on time.

REQNUMBER: 125709

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.