• Patient Services Intermediate

    University of Michigan (Ann Arbor, MI)


    Patient Services Intermediate

    Job Summary

    The University of Michigan Health Center for Reproductive Medicine at Bloomfield Hills Patient Services Intermediate will provide support to patients, families, physicians, and other members of the multidisciplinary team. The Division of Reproductive Endocrinology and Infertility (REI) within the Department of Obstetrics and Gynecology at the University of Michigan Health System provides the highest level of patient care in areas related to human reproduction including female and male infertility, assisted reproductive technologies, reproductive surgery, endometriosis, uterine fibroids, polycystic ovary syndrome, developmental problems, and issues related to reproductive hormones.

     

    Mission Statement

     

    Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

     

    Why Join Michigan Medicine?

     

    Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

     

    What Benefits can you Look Forward to?

     

    + Excellent medical, dental and vision coverage effective on your very first day

    + 2:1 Match on retirement savings

    Responsibilities*

    + Accurately and efficiently manage new patient referral work queue and schedule patient appointments utilizing Cadence.

    + Management of pre-arrival functions to ensure all necessary information has been obtained for clinic visits.

    + Collect payments, co-pays, and past due balances at patient checkout using established department guidelines.

    + Reconcile clinic cash collections and credit card transactions.

    + Ensure completeness of visit information, including type of visit, reason for service, charge for service, and diagnostic codes for processing professional and facility charges.

    + Participate in creating efficient patient flow, coordinating with nursing/medical assistant staff and faculty.

    + Assist with template editing and submitting template requests to the Cadence Business Team

    + Manage inbound and outbound calls according to ambulatory care standards.

    + Manage Michart in-basket messages in accordance with institutional standards and policies.

    + Assist with charge reconciliation and management of various work queues.

    + Perform benefit checks as needed to determine coverage plans.

    + Other duties as assigned.

    Required Qualifications*

    + High School Diploma or GED.

    + 3 - 4 years of experience.

    + Knowledge of basic medical terminology.

    + Prior experience performing complex scheduling.

    + Familiarity with obtaining medical records or professional medical billing.

    + Financial counseling experience for healthcare patients.

    + Exceptional interpersonal skills and ability to work well within a team setting.

    + Communicates effectively.

    + Demonstrates active listening, written, verbal, and information technology skills.

    Physical Requirements

    + This position requires infrequent standing/walking, as well as lifting, positioning, pushing, and/or transferring of patients.

    Desired Qualifications*

    Familiarity with electronic medical record systems.

     

    Work Schedule

     

    Monday through Friday, days. This position entails some weekend and holiday work on a rotation basis with other colleagues.

     

    Work Locations

     

    The University of Michigan Health Center for Reproductive Medicine at Bloomfield Hills.

     

    Modes of Work

     

    Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

     

    Union Affiliation

     

    This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

     

    Background Screening

     

    Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

     

    Application Deadline

     

    Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

     

    U-M EEO Statement

     

    The University of Michigan is an equal employment opportunity employer.

     

    Job Detail

     

    Job Opening ID

     

    264532

     

    Working Title

     

    Patient Services Intermediate

     

    Job Title

     

    Patient Services Intermediate

     

    Work Location

     

    Michigan Medicine - Ann Arbor

     

    Ann Arbor, MI

     

    Modes of Work

     

    Onsite

     

    Full/Part Time

     

    Full-Time

     

    Regular/Temporary

     

    Regular

     

    FLSA Status

     

    Nonexempt

     

    Organizational Group

     

    Um Hospital

     

    Department

     

    MM Bloomfield Hills Repro Med

     

    Posting Begin/End Date

     

    6/02/2025 - 8/31/2025

     

    Salary

     

    $43,680.00 - $56,014.40

     

    Career Interest

     

    Service Employees Intl Union (SEIU)