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### Job Duties

Provide exceptional customer service by interacting with customers both in person and over the phone, assisting them with product inquiries, billing issues, and troubleshooting service problems. Responsibilities include selling and promoting Mediacom products and services, resolving billing concerns, processing payments, scheduling service appointments, and maintaining equipment and inventory. All tasks should align with company policies and procedures.

Achieve sales and retention targets by following established departmental policies and procedures.

Assist customers in selecting and purchasing products and services that meet their needs.

Provide clear and concise information about Mediacom products, services, features, billing procedures, and equipment usage.

Stay informed of current marketing campaigns and offers and effectively communicate these to customers.

Respond to customer inquiries, troubleshoot basic service issues, and schedule on-site service calls when necessary.

Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies.

Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls.

Maintain a neat and professional appearance, as well as a tidy work area, while conducting oneself respectfully, responsibly, and courteously at all times.

Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards.

Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings.

Regular attendance is required.

Perform additional duties as directed by your supervisor.

### Minimum Education Required

High school diploma or GED required.

### Minimum Experience Required

1-3 years of experience in call center customer service, retail, or consumer sales.

Experience handling cash, payments, and basic reconciliation procedures.

Strong communication and relationship-building skills.

Ability to multitask and prioritize in a fast-paced environment.

Intermediate to advanced PC skills required.

Ability to stand for extended periods, valid driver’s license, satisfactory driver record and occasional travel to other sites within the region.

Availability to work evenings, weekends, holidays, and overtime as necessary.

Familiarity with data entry and customer management systems.

### Shift

First (Day)

### Number of Openings

1

### Public Transportation Accessible

No

### Veterans Encouraged to Apply

Yes

### Physical Required

No

### Drug Test Required

Yes

### Compensation

$14.74 - $16.00 / Hourly

### Additional Compensation

Ability to earn commissions in addition to your hourly pay and full benefits...

### Postal Code

55746

### Place of Work

On-site

### Requisition ID

19351

### Job Type

Full Time

### Job Benefits

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

Health, vision, and dental insurance!

Paid vacation, holidays and flex paid time off!

401K with generous company match!

Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!

Education Enrichment up to $5,000 per year for qualified employees!

Employee Wellness Program!

### Application Link

https://phe.tbe.taleo.net/phe01/ats/careers/v2/viewRequisition?org=MEDIACOMCC&cws=46&rid=19351