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Warranty Coordinator

Hirschbach Motor Lines, Inc.

1 Positions

ID: job_20250617134600_Y

Posted On 06/17/2025

Refreshed On 07/18/2025

Job Overview

•For 90 years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America, with company headquarters in Dubuque, Iowa. Hirschbach provides a breadth of services to our customers, and has a tenured history paired with a future of growth and opportunity.

In April of 2023 Hirschbach became a Certified Veteran's Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned, operated, and controlled by one or more U.S. military veterans.

Job Summary

The Warranty Coordinator plays a critical role in managing the full lifecycle of warranty claims for Hirschbach's fleet of heavy trucks and trailers. This position is responsible for submitting, reviewing, documenting, and tracking warranty claims in compliance with manufacturer guidelines. Success in this role involves close collaboration with internal teams, shops, dealerships, and manufacturers to resolve warranty issues and ensure accurate recordkeeping.

Duties & Responsibilities

+ Oversee the complete warranty claim process, from submission and documentation to credit reconciliation and follow-up.

+ Review warranty claims for accuracy, completeness, and compliance with manufacturer requirements.

+ Coordinate with shop locations and the Road Assist Team to collect necessary documentation and repair details.

+ Communicate effectively with dealerships, suppliers, and OEMs to resolve claim inquiries and disputes.

+ Maintain organized records, including claim files, credit memos, payment checks, and part information.

+ Track claim status and proactively follow up to ensure timely processing and reimbursement.

+ Provide guidance and training to shop and fleet personnel on warranty procedures.

+ Perform additional duties and projects as assigned.

Talent Requirements

+ High school diploma or equivalent required.

+ Strong attention to detail and ability to analyze and interpret technical documentation.

+ Excellent verbal and written communication skills with a customer-focused approach.

+ Proficient in Microsoft Office Suite, especially Excel is a plus.

+ Capable of prioritizing tasks, managing time efficiently, and working independently in a fast-paced environment.

+ Organized, self-motivated, and committed to continuous learning and professional development.

+ Team-oriented with a proactive mindset and problem-solving attitude.

Pay & Benefits

+ Schedule: Monday - Friday (No weekends!)

+ Bonus Opportunities: Performance-based incentives available.

+ Paid Time Off: Start with 120 hours of PTO on day one!

+ Remote Flexibility: Earn 160 Work from Home Hours after 1 year.

+ Comprehensive benefits:

+ Medical, dental, and vision coverage

+ Company-paid life and disability insurance

+ Optional supplemental insurance options

+ Retirement Plan: 401(k) with company match

+ Growth Opportunity: Be part of a company that values advancement from within.

EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.

Primary Contact

1722873707420

Katie Ruden

Talent Acquisition Partner,

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Clerical/Office Administration

Transportation

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Pay/Salary

0 - 0

Company ID

1072

Job REQ #

job_20250617134600_YEQOIZMKVN2CFV00

\# Positions

1

Start Date

20250617

End Date

20250829

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Hirschbach Motor Lines, Inc.

About the Company

Hirschbach Motor Lines is a refrigerated carrier established in 1935. Proudly family owned, Hirschbach's refrigerated fleet is among the newest, most fuel efficient, and environmentally friendly in the trucking industry. We specialize in delivering fresh and frozen products across the United States along with offering experience in handling dry goods. Hirschbach is a company built on strong relationships with our family of customers, drivers, employees, vendors, and partner carries. We welcome you to join our family!