• Product Operations Analyst

    Broadridge Financial Solutions (Trenton, NJ)


    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.

     

    The Product Operations Team sits at the organization's heart, connecting Product, Engineering, Support, and Go-to-Market teams to deliver operational excellence. Our mission is to enable data-driven decision-making, streamline pre-sales activities, drive efficient enhancement and bug tracking processes, and proactively deliver improved transparency, quality, and client satisfaction.

    Responsibilities:

    Capacity Planning & Resource Management

     

    + Review and continue to improve Capacity plan reports

    + Analyze and track resource allocation and contention, providing actionable insights via dashboards and reports to anticipate bottlenecks and optimize staffing.

    + Foster a shift from reactive to proactive decision-making by delivering transparency around resource utilization , forecasting, and project pipeline health.

    + Deliver regular capacity reviews and recommendations to leadership, ensuring alignment with organizational goals.

     

    Pre-Sales Process Optimization

     

    + Partner with Sales, Product, and Engineering to refine and maintain product-driven deal desks that ensure we are selling what we have and prioritizing exception estimation across product and engineering

    + Define and implement ticketing and workflow solutions that accelerate time-to-delivery estimations and improve accuracy for custom solutions or client requests.

    + Standardize and streamline processes to reduce friction in sales/ pre-sales and drive scalable, repeatable outcomes for cross-functional teams.

     

    Enhancement Ticketing Process Creation & Improvement

     

    + Architect enhancement ticket workflows with robust permission structures, quality controls, and integrated SLAs to boost transparency and response times.

    + Maintain clear audit trails, enforce data quality, and ensure all enhancements follow a standardized intake, triage, and approval process.

    + Routinely collect and integrate stakeholder feedback across Product, Engineering, Support, and Delivery to ensure the ticketing process supports evolving business needs and client commitments.

     

    Enhancement & KTLO/Bug Fix Ticket Prioritization

     

    + Operate and enforce transparent prioritization frameworks for enhancement and bug fix (KTLO) tickets, balancing short-term client needs with long-term product health.

    + Facilitate structured feedback loops with Support and Delivery teams, so client-impactful issues and enhancements are accurately prioritized, communicated, and managed.

    + Oversee the full lifecycle of tickets: intake, prioritization, scheduling, development, delivery, and post-mortem review.

    + Ensure all KTLO work is fully accounted for in resource forecasting and reporting; regularly evaluate ticket trends to recommend preventive actions or process changes.

     

    Cross-Functional Tooling & Process Improvements

     

    + Collaborate with Product, Engineering, and Support to continually evaluate, recommend, and prioritize tooling and process improvements that enhance client support and product stability.

    + Drive adoption and integration of new tools, ensuring seamless workflows and measurable impact within the broader operational landscape.

    + Monitor impact, measure KPIs, and report on improvements to leadership and key stakeholders.

     

    Salary range $85,000.00- $90,000.00. Bonus Eligible.

     

    Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

     

    Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings.

     

    We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

     

    US applicants: Clickhere (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) to view the EEOC " Know Your Rights " poster.

     

    Disability Assistance

     

    We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

     

    If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected] .

     

    Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.

     

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    Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive , and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

     

    We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.