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Position Summary...

What you'll do...

**Location:** Bentonville, Arkansas

SENIOR** **MANAGER,** **CUSTOMER** **STRATEGY** **AND** **INSIGHTS

**Job Type:** Full-time

About Walmart** **Business

Walmart Business is an omnichannel experience driven by a meaningful purpose: to save businesses, nonprofits and public sector entities time, money, and hassle so they can focus on their missions. We leverage existing Walmart assets and build new capabilities to better serve organizational buyers. We're bringing together the Every Day Low Prices, assortment, omnichannel capabilities, and store footprint of Walmart with new experiences and functionality tailored to the unique needs of organizations.

**We are seeking a highly skilled and innovative Customer Strategy and Insights Lead to join our team.** This role **will** be pivotal in shaping our business strategies by gathering, synthesizing, and analyzing customer feedback. As a leader, you will drive all aspects of our primary research, driving feedback collection and reporting in ways that inform key decision-making processes. As a central figure within the business, you will collaborate cross-functionally with teams across Sales, Care, Product, and UX, and work closely with research agencies and vendors to design and execute effective research programs.

This is a high-visibility role, requiring a blend of creative thinking, analytical expertise, and strong people skills to navigate complex challenges and deliver actionable insights that influence business outcomes.

What You Will** **Do:

**Lead Customer Research and Feedback Collection:** Manage and lead end-to-end customer research initiatives, leveraging both qualitative and quantitative methods to gather deep insights into customer behavior, needs, and satisfaction.

**Leverage Al and Feedback Tools:** Deploy Al-powered tools and advanced analytics to synthesize and organize customer feedback across multiple touchpoints. Ensure actionable insights are surfaced efficiently and clearly for internal stakeholders.

**Collaboration with Cross-Functional Teams:** Partner closely with teams across Sales, Care, Product, and UX to ensure that customer insights are embedded in decision-making processes. Facilitate collaboration to implement insights into tangible business solutions.

**Primary Research with Vendors and Agencies:** Oversee primary research efforts, working with external vendors and agencies to execute custom research studies. Manage the end-to-end process, including designing surveys, interviews, and focus groups, and analyzing the findings.

**Strategic Insights Delivery:** Regularly communicate findings and insights to senior leadership and business stakeholders. Provide strategic recommendations that drive product, service, and operational improvements.

**Creative and Innovative Thinking:** Continuously think outside the box to identify new ways to collect and analyze customer data. Introduce innovative research methodologies and tools to stay ahead of industry trends.

**Insights-driven Decision Making:** Help the organization shift towards a more insights-driven decision­ making culture by advocating for data-backed decisions across all business functions.

What We Are Looking** **For:

**Proven Experience in Customer Research:** Extensive experience (5+ years) in customer research, market research, or customer insights, with a focus on primary research methodologies and feedback collection.

**Analytical Expertise:** Strong analytical skills, with the ability to synthesize large sets of customer data and extract meaningful insights. Experience using Al and other advanced analytics tools to analyze and present data is a plus.

**Cross-Functional Collaboration:** Strong interpersonal skills with the ability to work effectively across multiple functions, including Sales, Product, UX, and Customer Care. Proven track record of influencing decisions through research insights.

**Vendor Management:** Experience working with third-party vendors and research agencies, managing relationships, and ensuring quality research outputs.

**Creative Problem-Solving:** Ability to think creatively to address complex research challenges and deliver solutions that meet business needs.

**Excellent Communication Skills:** Exceptional written and verbal communication skills, with the ability to present research findings in a clear, compelling, and actionable manner to senior leadership and cross­ functional teams.

**High Visibility Role:** A natural collaborator and influencer who thrives in high-visibility roles and can present insights to senior executives and other stakeholders.

**Lead select Walmart Business Strategic Initiatives:** As a core member of Walmart Business's strategy and customer team drive key strategic initiatives as needed and be an effective thought partner.

If you are passionate about customer insights and want to play a key role in driving business decisions through research, we encourage you to apply and be part of an exciting journey to transform how we understand and serve our customers.

Minimum** **Qualifications...

+ Bachelor's degree in Business, Psychology, Analytics, Marketing or a related field

+ 5 years' experience in strategy, business development, customer research, data analytics, consulting, or related field

Preferred** **Qualifications

+ 8+ years of professional work experience; with at least 2+ years in a B2B digital / ecommerce/ tech product company

+ MBA

+ Certification or advanced degrees in customer science and marketing analytics

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 4 years’ experience in retail merchandising, operations management, or related area OR 6 years’ experience in retail merchandising, operations management, or related area.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Leading cross-functional teams, Supervisory experience

Primary Location...

608 Sw 8Th St, Bentonville, AR 72712-6207, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.