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Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

As an Epic Inpatient Sr. Application Analyst, you will serve as the primary support contact for specific Epic Inpatient applications, playing a crucial role in the organization's operational health and project success. Reporting to the IT Manager and through extensive collaboration with all Epic application teams, and various stakeholders in multiple clinical departments, you will have a crucial role in the transition to Epic. This position involves a mix of operational experience, project management, and organizational skills, ensuring that project teams remain focused, and that the Epic system aligns with the organization's business needs and supports the delivery of high-quality patient care. Epic certification in Inpatient Clinical Documentation or Inpatient Procedure Orders is required. ASAP, Stork, Clinical Case Management, Behavioral Health, Inpatient Rehab, Wound, or Bugsy certification is a plus.

**The HCS Epic Inpatient Sr. Application Analyst focuses on people through** :

+ Supporting essential clinical operations in an inpatient setting, with expertise in clinical documentation, Ordering, Clinical Case Management, Women’s Health, Wound care, Behavioral Health, Emergency Department, or Infection control systems.

+ Providing mentorship and sharing experience and expertise with customers and colleagues, demonstrating critical and systems thinking

+ Providing a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients' experiences. Primary responsibilities include collaborating with clinicians and end users of the system to design, build, test, train, implement, evaluate, and maintain Epic and other associated systems.

The HCS Epic Inpatient Sr. Application Analyst focuses on Quality & Value by:

+ Demonstrates proficiency or advanced functional knowledge of Epic, applicable third-party solutions, and the Microsoft suite of products.

+ Develops and maintains collaborative relationships with all stakeholders; meets with customers and sponsors to capture business & technical requirements.

+ Demonstrates knowledge of processes within the facility department; assesses workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the implementation of new solutions or functionality.

+ Designs, builds, and configures within assigned Epic system modules and any supporting third- party applications; develops and maintains system process documentation and outlines process steps using appropriate tools; identifies and implements requested changes to the system.

+ Designs and develops test scripts and materials for end-to-end workflow testing; Performs unit, system, and integration testing per standards, including negative and regression testing; documents outcomes.

+ Remains current on industry trends and vendor/application/system updates. Ensures that all software modifications/upgrades are working according to Epic specifications.

+ Follows departmental standards for software configuration control, quality assurance, and version releases; Provides documentation on system upgrades and new releases of Epic applications; provides training if required.

+ Troubleshoots issues or system deficiencies and initiates escalation procedures with minimal supervision as required. Provides recommendations for resolution of the problems found.

+ Participates in or leads multiple cross-functional projects; Understands project planning and coordination methodologies using project management skills, tools, and lean methodologies. Communicates project status of deliverables, shared issues, end-user concerns, and upcoming milestones.

+ Provides guidance and acts as a resource for other analysts and consultants.

+ Actively participates in project, team, departmental, and other meetings as required. Reports status updates, accomplishments, tasks, and any barriers to the manager.

+ Participates in the on-call responsibilities in support of a 24hrs/7days production systems environment; acts as the primary support contact for the application's end-users.

+ Collaborating with Leadership in efforts to support clinical transformation via continuously improving integration, especially across ISD teams, project teams, and all sources of patient data.

+ Providing feedback directly to team members

+ Understanding and incorporating the organization’s mission, vision, and values in behaviors, practices, and decisions

+ Embracing and leading change related to applications, clinical technologies, and their implementation across the enterprise

+ Demonstrating support for diversity, inclusion, and culturally expansive efforts

Responsibilities:

1. Assists other IT teams with selection and provides technical evaluation of products / tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives. May provide guidance to Applications System Analysts to ensure best practices, standard methodologies and processes are executed.

2. Develops and maintains clear, understandable documentation to describe program development and modification, as well as troubleshooting. Updates system and support documentation as necessary to reflect changes to programs, solutions, reports and interfaces.

3. Evaluates requests and consults in design for new or modified computer programs, solutions, reports and interfaces to determine feasibility and compatibility with current system. Identifies and recommends solution development for larger and complex projects and ensures best practice development. Formulates and develops plans at a high level and documents required steps to achieve stated requirements. Reviews plans with management/peers as appropriate.

4. Functions as a technical consultant to the health system and maintains high service levels. Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives.

5. Updates management, customers and others as appropriate on a timely basis regarding progress on assigned tasks, projects and issues, via written or oral reports

Other Information

Other information:

Education Requirements:

• Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• If a Bachelor's degree: Four (4) years of experience with IT systems and/or related operational experience.

• If an Associate's degree: Six (6) years of IT systems and/or related operational experience.

• If a High School diploma or GED: Eight (8) years of IT systems and/or related operational experience.

Knowledge/Skills/and Abilities Requirements:

• Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: ISD Clinical Systems

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $41.04 - $59.00 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.