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Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Senior Engineer’s primary responsibility is to implement the proper security infrastructure and technological integrations to enable the needs of both Cybersecurity and its internal business partners. They would be responsible for making sure such infrastructure is secure by design as well as launching new tools and software for automating compliance within the scope of United’s cybersecurity policies. The Senior Engineer will work closely with Digital Technology, UA business teams (marketing, advertising, etc.), and other Cybersecurity partners.

The Senior Engineer will be focused on the implementation and ongoing maintenance of our evolving responsible AI systems and external software which is aimed at protecting customer data and reducing risk in compliance with external legal and regulatory guidelines. The Senior Engineer will work closely with other development teams and consumers of these services. They will serve as key contacts within Cybersecurity responsible for the integration and upkeep as well as support the Product owner as part of product development lifecycle.

The Senior Engineer requires a deep understanding of privacy and responsible AI principles, protocols, and best practices. This is a senior-level position that is able to execute the implementation of designs provided by Cybersecurity architects and ensures these capabilities are adopted and successfully integrated with systems across the organization while providing ongoing support and maintenance for Cybersecurity processes and technology.

+ Implementation and administration of responsible AI centric APIs within our key systems and platforms including developing and integrating Cybersecurity software with other parts of the business in conjunction with the product development lifecycle, including new feature requests

+ Respond to break/fix requests specific to GenAI applications/models/middle-ware, monitor environment, support Digital Technology in any change management process for development, QA, and production environments

+ Respond to RAI outages and assist in GenAI incidents

+ Ensure Cybersecurity implementations and integrations adhere to regulatory, compliance, and internal requirements and is aligned to overall CDR strategy with regards to AI legislatition both ratified and future state

+ Maintain Cybersecurity policies, standards, and procedures

+ Provide reports as requested for compliance

Qualifications

What’s needed to succeed (Minimum Qualifications):

+ Bachelor's degree required (prefer STEM, Cybersecurity, Computer Science)

+ 4+ years of related experience

+ A strong level of understanding of cloud infrastructure, with a grasp of computer networking concepts and protocols, and network security as well as knowledge of security engineering and architecture concepts

+ Python proficiency

+ Knowledge of AWS Bedrock, Azure OpenAI, Coveo, Copilot, Watson, GPT models, or other generative AI tools

+ Skill in navigating complex system architecture across multiple development teams with the ability to partner to determine root cause, and work toward shared bug fixes

+ Expertise of modern software lifecycle development and automated cloud infrastructure deployment and creativity for dynamic solutions and problem-solving skills

+ Understanding of policies that reflect Cybersecurity objectives

+ Ability to determine how a system works and how changes in conditions, operations, or the environment will affect these outcomes

+ Skill in communicating with all levels of management (e.g., interpersonal skills, approachability, effective listening skills, appropriate use of style and language for the audience)

+ Ability to perform in a dynamic environment to strict deadlines, with the ability to address multiple activities concurrently

+ Must be legally authorized to work in the United States for any employer without sponsorship

+ Successful completion of interview required to meet job qualification

+ Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

+ Master's degree

+ CISA, CISM, CISSP, CIPP, CIPT

+ 6+ years of related experience

+ Experience with technology such as AI proxies, AI gateway, AI Orchestration, LangGraph, AWS orchestration, AI agentic workflows, IAM, prompt guards, prompt injections for AI tech, or AI firewalls

+ Hands on experience with Cybersecurity vendors, tools, and products capabilities

+ Knowledge of organizational standards and policies (ISO, NIST)

+ Knowledge of compliance regulations (SOX, PCI, FAA, GDPR, PII)

The base pay range for this role is $114,665.00 to $149,376.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.