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Job Summary

*In Office Position*

Patient Financial Navigator

Are you ready to help patients confidently navigate their healthcare finances and support families with newborn documentation? Join our remarkable team where quality care meets quality service—in every dimension, every time.

Role Overview:As a Patient Financial Navigator, you will play a crucial role in resolving billing and insurance concerns across acute care centers, ambulatory surgical centers, and clinics. You will also assist families by processing birth certificates for newborns, ensuring a smooth start to their healthcare journey.

Key Responsibilities:

+ Review patient financial information and communicate with patients or responsible parties about third-party reimbursement coverage and any amounts due for healthcare services.

+ Conduct social and financial assessments to identify patients without insurance or those who qualify for financial assistance.

+ Refer eligible patients to medical eligibility agencies for potential assistance through Federal, State, or local healthcare programs.

+ Collect payments or set up payment plans before services are rendered, at admission, or during discharge.

+ Process birth certificates for newborns accurately and timely, assisting families with necessary documentation.

If you’re passionate about supporting patients through financial clarity and helping families with essential newborn paperwork, we want you on our team!

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

+ Our team members are part of an environment that fosters team work, team member engagement and community involvement.

+ The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

+ All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Qualifications

+ Education: High School Diploma or GED, required.

+ Experience: Minimum 3 years related in registration, insurance verification, financial counseling, and/or patient accounting; required. Minimum 1 year experience in hospital or healthcare setting, required.

+ Licensure/Certification: Notary Public Certification within 6 months of hire, required.

+ Additional skills required: Personality traits of patience, empathy and compassion. Excellent written and verbal communication skills required. Ability to speak clearly and concisely with a pleasant telephone voice. Must be able to function in a fast paced environment. Willing to work and contribute in a team environment. Ability to balance and prioritize multiple tasks. Ability to work under pressure and in collaboration with a variety of individuals in various positions. Flexible to change. Listens effectively. Ability to navigate a computer while on telephone. Demonstrates advanced knowledge of Billing/Finance processes, practices and concepts, registration, insurance verification and benefits, managed care and government payors. Basic accounting. Knowledge of Medical terminology and/or Medical claims. Demonstrates ability in customer service problem resolution and relationship building. Must type 40 wpm minimum. Excellent analytical skills. Expected to become proficient in epic and legacy practice management systems with successful completion of all related competencies. Ability to drive/travel to multiple facilities/locations as needed.

+ Additional skills preferred: Thorough knowledge of Federal and State laws as they apply to charity care, agency assistance, and debt collection preferred. EPIC software experience.

Job Opening ID

101935