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Duties & Responsibilities

The Operations Process Analyst role will create, update, and organize process improvement and risk mitigation projects. This role will assist productivity and/or effectiveness of operations teams, as well as risk mitigation, through implementation of automation and/or risk mitigation strategies. Accountable for a range of tactical and strategic responsibilities including automate metric reporting, automating processes, assist with training on new processes, and analytics. Studies organizational processes and operations to develop quality and efficiency improvements while seeking to mitigate risk.

Specific duties include:

+ Partner with operations teams to learn and implement automation and process improvements designed to increase efficiencies and reduce risk.

+ Gathers data for key performance indicators for functions being reviewed, evaluates current state, and proposes future state goals and objectives.

+ Provide ongoing analysis of operations risk, performance, identify efficiency opportunities, apply proper hypothesis testing, and make insightful recommendations.

+ Standardize reporting and create dashboards with emphasis on efficiency, effectiveness, and business impact. Deliver ongoing operational key performance metrics; create automated and ad-hoc custom reports to analyze productivity.

+ Utilize Business Transformation tools (RPA, OCR, Workflow etc.) to identify opportunities and solutions.

+ Identify optimization solutions to business problems, including process and technology-based solutions, and enabling measurable, sustainable change.

+ Develop strategic partnerships with business partners to understand business requirements, operational capabilities, products/services, customer experience and ongoing business performance.

+ Other duties as assigned.

Knowledge & Skills

_MINIMUM:_

+ Demonstrates excellent analytical and quantitative skills; able to generate insights from data and translate into actionable changes

+ Team player with a strong work ethic

+ Demonstrates excellent written and verbal communication skills

+ Willingness to lead, listen, provide insight and direction on process improvement initiatives

_PREFERRED:_

+ Hands-on process improvement abilities

+ Problem solving mindset

+ Self-motivated, and Achievement orientation

+ Ability to manage multiple projects

+ Ability to communicate effectively across the operations department

+ Strategic thinker who is tech savvy

Influencing, change management skills

Requirements

_MINIMUM:_

+ Bachelor’s degree or equivalent

+ Four (4) plus years processing analysis & modeling experience

+ Any combination of education, skills and experience that will provide an equivalent background.

_PREFERRED:_

+ 2+ years of financial services industry experience

+ Knowledge of workflow technology

+ Knowledge of Microsoft Power Platform (Apps, Query, BI, Automate)

+ Knowledge of Tableau and/or SQL

+ Experience with RPA, VBA, Workflow, and Macros

Work Environment

Typical office environment, limited travel required

**Supervision/Management:** No direct management responsibilities

Compensation Range:

$57,760.00 - $124,170.00

_The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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