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Working Title: SMRT County Liaison

Job Class: Human Services Program Specialist 2

Agency: Human Services Dept

+ **Job ID** : 87864

+ **Location** : St. Paul

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 07/29/2025

+ **Closing Date** : 08/11/2025

+ **Hiring Agency/Seniority Unit** : Human Services Dept / MAPE DHS Central Office

+ **Division/Unit** : Health Care Administration / Eligibility and Access

+ **Work Shift/Work Hours** : Day Shift / 8:00am - 4:30pm

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $26.04 - $37.98 / hourly; $54,371 - $79,302 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE

+ **FLSA Status** : Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

This position exists to fully evaluate, screen, and develop referrals made to the State Medical Review Team (SMRT) in accordance with program policies and procedures, as part of determining eligibility for Minnesota’s Medical Assistance ABD programs; ME-EPD, MA-TEFRA, Managed Care Exclusion, Family Support Grant (FSG), Special Needs Basic Care (SNBC), and Home and Community-Based Waivers (BI, CAC, CADI, DD). Under general supervision, this role plays a critical part in supporting initial referral intake by reviewing cases for completeness, program alignment, and prioritization.

As a SMRT County Liaison, you'll support clients’ access to critical services, collaborate with counties and providers statewide, and contribute to an engaged, mission-driven team.

Primary responsibilities include:

+ Assess referrals for expedited status and prioritize those that meet criteria

+ Develop and review SMRT referrals from county and tribal agencies to ensure that a SMRT determination is needed, that appropriate and necessary forms are requested, and that cases are directed to the appropriate work queue for further processing

+ Communicate with agency partners to resolve issues involving missing or incorrect information

+ Provide guidance and clarification about SMRT policies and procedures to clients, providers, and other external partners

+ Support internal team operations by assisting with special projects as needed, such as system testing, documentation updates, and workflow enhancements

Minimum Qualifications

One (1) year of experience determining financial, medical, or disability eligibility for programs that may require a referral to SMRT, including: Medical Assistance ABD, MA-EPD, TEFRA, Managed Care Exclusion, Family Support Grant, Special Needs Basic Care (SNBC), or Home and Community Based Waivers (BI, CAC, CADI, DD).

OR

Three (3) years of experience working in human services, public assistance eligibility, healthcare access, or disability services.

AND

Experience must demonstrate **two or more** of the following:

+ Ability to provide technical assistance or coaching around the programs for which SMRT evaluates disability

+ Experience interpreting and applying complex state or federal policies to make or support eligibility determinations

+ Understanding of the Social Security disability criteria, including compassionate allowances and acceptable medical sources, and medical terminology as it relates to physical and mental health conditions documented in medical records.

+ Experience working in eligibility and financial systems, such as METS, MAXIS, or MnCHOICES

+ Experience using and interpreting policy and procedure manuals, such as ONEsource, EPM, CFR, or POMS

Preferred Qualifications

+ Experience with two or more of the following systems highly preferred: ISDS, MAXIS, MMIS, METS, MnCHOICES Assessment Tools, SSAS, and SMI

+ Background in MA/Waiver eligibility policy and procedure in a supervisory, lead, or trainer role highly preferred

+ Strong customer service skills, including the ability to communicate professionally and clearly over the phone, in person, and in writing

+ Proven ability to build and maintain effective working relationships with internal teams and external stakeholders (counties, providers, clients, advocates, etc.)

+ Strong time management, analytical, problem-solving, and prioritization skills, with ability to work well under pressure

+ Demonstrated organizational skills and the ability to manage multiple tasks with competing deadlines

+ Proficiency with Microsoft Office Suite (Outlook, Word, Excel), SharePoint and Adobe Pro

+ Ability to work independently and collaboratively as part of a team

+ Typing and data entry skills sufficient to accurately to input accurate information across multiple databases.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Cover letters are encouraged.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.