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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

+ Grow your career in digital content strategy, UX writing and global content operations.

+ Gain hands-on experience with enterprise-level CMS platforms and emerging content technologies.

+ Contribute to high-impact projects that shape the customer experience for millions of travelers.

+ Be a part of the Brand, Content and Digital Team within the Global Engagement Division.

What you'll do

+ Apply brand voice and standards across global digital channels.

+ Update HTML, XML and JSON files formats for booking, check-in, travel waivers and operational messaging.

+ Support multilingual content automated translation tools.

+ Deploy updates using various content management systems.

+ Collaborate with internal teams to align content with business goals.

+ Create and manage homepage and site-wide marketing placements.

+ Keep content fresh, accessible and optimized – checking for accuracy, broken links, SEO and overall quality.

+ Write and edit digital content for complex digital initiatives.

+ Participate in an on-call rotation for urgent publishing needs (weather or operational alerts) including weekends and late nights.

+ Perform other duties consistent with the position.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ Bachelor’s degree in Journalism, Communications, English, Technical Communications or equivalent experience / training

+ 1 – 2 years of experience working in a CMS and writing and editing concise, web / mobile friendly content for a global brand or high- traffic / transactional website

+ 1 – 2 years of experience applying HTML, CSS and JSON files using a content management system

+ 1 – 2 years of experience using and maintaining advanced technologies for content management

Preferred Qualifications- Education & Prior Job Experience

+ 3+ years of CMS experience, including writing, editing and translating SEO-optimized content

+ Experience collaborating with geographically dispersed teams of editors and translators

+ Travel industry experience or general knowledge of the airline industry

Skills, Licenses & Certifications

+ Experience and knowledge of HTML and ability to troubleshoot for content-related technical issues

+ Ability to translate technical concepts into clear, user-friendly language

+ Strong multitasking and time management skills

+ Adaptability and comfort with fast-paced, changing environments

+ Understanding of content strategy and digital best practices

+ Ability to work quickly and efficiently, both independently and as part of a team

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.