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421 North 10th Street, Winterset, IA 50273, USA | Full Time

AGRILAND FS is looking for a Business Manager to lead and coordinate key operational functions across departments, driving performance, profitability, and long-term success. This critical role partners with Directors and cross-functional teams to ensure strategic alignment, financial oversight, and operational efficiency.

Core Responsibilities:

+ Strategic Business Planning:

+ Partner with senior leadership to develop long-term business strategies that support the cooperative's mission and growth objectives

+ Conduct SWOT analyses to evaluate factors impacting business performance.

+ Lead cross-functional initiatives to align sales, customer service, and operational strategies with cooperative goals.

+ Liaise with government agencies and legal teams, managing relevant programs and compliance.

Budget Development and Oversight:

+ Prepare and manage annual departmental budgets, ensuring alignment with the cooperative's strategic and financial objectives.

+ Work closely with Finance to support audits and profitability analysis.

+ Work with department heads to forecast resource needs and allocate funds effectively to support operational goals.

+ Support price model development and Implement cost-saving initiatives to maximize profit margins without compromising quality or service.

Sales Commissions Management:

+ Develop and administer competitive sales commission structures to motivate the sales team and align with cooperative objectives.

+ Ensure transparency and fairness in commission calculations, providing clear communication to the sales team.

+ Manage and report on the Annual Sales Program, including goal tracking and progress updates.

Customer Service Team Leadership:

+ Oversee the recruitment, training, and development of a high-performing customer service team to ensure exceptional customer experience.

+ Establish and monitor customer service KPIs, such as response times, resolution rates, and customer satisfaction scores.

+ Implement strategies to address customer feedback, resolve escalations promptly, and maintain strong relationships with cooperative members.

+ Foster a culture of accountability, empathy, and continuous improvement within the customer service team.

Data-Driven Decision Making:

+ Utilize financial and operational data to track KPIs, such as sales growth, profit margins, and customer retention rates.

+ Generate actionable insights from data analysis to inform strategic decisions and process improvements.

+ Leverage CRM and financial software to streamline reporting and enhance decision-making accuracy.

What we need from you:

+ Bachelor's degree in Business Administration, Retail Management, or a related field

+ Proven experience in retail or business management, with a track record of delivering results

+ Strong leadership, interpersonal, and communication skills

+ Demonstrated expertise in managing budgets, compensation structures, and sales performance

+ Advanced financial acumen with the ability to analyze margins, pricing, and profitability

+ Ability to lead across departments and collaborate with stakeholders at all levels

+ Proficiency in Microsoft Office and business systems such as CRM and ERP platforms

+ Strong problem-solving, organizational, and decision-making skills

What we offer our team:

+ Solid retirement future with a 100% company-funded Pension Plan at no cost to you, plus an additional 401k with company match

+ Paid time off, sick pay, and paid holidays

+ Competitive benefits including medical, dental, vision, and more

+ Opportunity to take a strategic leadership role in a dynamic, customer-focused organization

+ Opportunity to make an immediate impact with a strong team dedicated to success

Are you a good match to join the AGRILAND FS Team? Apply now!

AGRILAND FS is an equal opportunity employer

Must be able to pass all pre-employment testing along with a background check.