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Description

Introduction

Do you have the career opportunities as a Senior IT Change Management Specialist you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Our teams are a committed, caring group of colleagues. Do you want to work as a Senior IT Change Management Specialist where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

JOB SUMMARY

The Application Portfolio Management Senior Navigator is a subject matter expert on the enterprise application intake process. The role works with leaders to ensure each application request meets governance direction and complies with multiple department requirements. In addition, the role identifies and articulates needs to be submitted to the project portfolio for enhancements. This role requires strong communication skills and a high level of situational confidence. The role must display executive presence, confidence, and critical thinking for application portfolio management transformation. The role develops a trusted advisor relationship with key stakeholders including business leadership, ITG leaders, and other department professionals.

Duties Include:

+ Responsible for participating and advising on the process workflow for the enterprise.

+ Responsible for working with the process engineer on all activities necessary to support the New Application workflow for the Enterprise.

+ Responsible for process adoption, training, and education

+ Assists with, completes and maintains process maps by streamlining workflows

+ Completes requirements and ensures technology supports process flow optimally

+ Leverages lean six sigma and industry best practices when developing ideal processes

+ Consults with Departments and Divisions on specific needs to offer proposed solutions, and implements appropriately

+ Supports User Review Groups

+ Ensures success with the bi-annual tool upgrades

+ Leads the technology decision and roadmap for New Application Requests

+ Maintains interim state and future state workflows throughout process evolution by running the process.

+ Responsible for evaluating all incoming requests, ensuring triage is completed, and hosting/leading technical assessment meetings

+ Responsible for making sure submitter is on track in the TPA intake process

+ Helps gather any needed data from service central (Automation Pending)

+ Responsible for communication during the intake process (Automation pending)

+ As a subject matter expert in the intake process will make sure all requirements are met during each phase of the intake

+ Help clear any roadblocks

+ Guide the requestor to the next step

+ Develop education to train new requestors through knowledge articles and HealthStream presentations.

+ Gathers and submits requirements to the data analytics team for development of reports and dashboards.

+ Ensures KPIs/SLAs are implemented and measured.

+ Holds Enterprise accountable for following defined processes to ensure effectiveness and compliance, and escalates when variances are identified

+ Supports audit-related inquiries

+ Complete Executive Enterprise status reporting

+ Establish and maintain a governance framework for application portfolio management, ensuring adherence to best practices and industry standards.

+ Establishes and maintains strong relationships with ITG leadership, Capability Owners, Business Owners, Enterprise Architecture, Project Management, Information Protection, Finance & Administration, and vendors to mature the application portfolio management content.

+ Communicates with end users and other stakeholders through multiple channels

+ All other duties as assigned

GENERAL RESPONSIBILITIES

+ Proven leadership experience in a fast-paced environment

+ Strong knowledge of the IT service management industry

+ Strong knowledge of Information Protection Cyber Risk Management

+ Provides organizational, communication, business analysis, project management, and problem solving skills

+ Champions Lean Six Sigma and iProcess best practices.

+ Continually seeks to improve technical, consulting, and professional skills by attending classes and keeping up-to-date on industry standards.

+ Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction

+ Ability to lead cross-functional teams and facilitate decision-making processes.

+ Excellent communication and inter-personal skills, including the ability to collaborate with personnel at all levels of the enterprise in a succinct, cooperative and effective manner, in a variety of media and formats

+ Demonstrates conflict management and negotiation skills to consistently achieve “win-win” results

+ High energy, ambitious self-starter with an aptitude for learning and customer focus

+ Mission driven and Healthcare Inspired

RELEVANT WORK EXPERIENCE

+ 5+ years

EDUCATION

+ Bachelor’s Degree Preferred

OTHER/SPECIAL QUALIFICATIONS

+ Strong knowledge of Service Now; Application Portfolio Management, preferred

+ Strong knowledge of Lean Six Sigma concepts

+ Strong knowledge of project management methodology and deliverables

+ Strong knowledge of use case analysis and workflow design

+ ITIL Certifications, preferred

+ Experience with budgeting and planning

+ Proficient knowledge of Microsoft Office product suite

PHYSICAL DEMANDS/WORKING CONDITIONS

+ Long periods of sitting at a computer

+ Approximately 5% travel

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior IT Change Management Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.