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Rapid Rehousing Case Manager

Job Details

Job Location

214 Lake - Rochester, NY

Position Type

Full Time

Salary Range

$23.00 - $25.00 Hourly

Travel Percentage

Negligible

Job Posting Date(s)

Start Date

07/30/2025

End Date

08/31/2025

Description

Make a difference in a familys life!

Volunteers of America Upstate New Yorks continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.

Our Values

Compassion | Respect | Integrity | Teamwork | Excellence

SUMMARYThis professional will provide support services and short term rental assistance to homeless individuals, who have been released from incarceration within the last year, to secure and maintain stable housing and household income.

JOB DUTIES AND RESPONSIBILITIES

+ Provide all aspects of Housing Case Management for a case load in accordance with VOA policies and HUD and community standards.

+ Responsible for completing all HUD funding requirements including but not limited to housing inspections and rent reasonable certifications at entry and annually.

+ Collect documentation, calculate income, and complete rental calculations monthly for all active participants.

+ Schedule monthly, or more often as needed, meetings with participants including detailed home visits.

+ Receive and respond to referrals within 48 hours.

+ Schedule intake, confirm eligibility and complete enrollment within two weeks

+ Develop an individualized service plan for new participants.

+ Complete and update assessment, acuity scale and individualized service plan on biannual basis.

+ Responsible for ensuring participants quickly locate and maintain stable, affordable housing.

+ Create and maintain a good working relationship with landlords.

+ Responsible for ensuring participants obtain, maintain or increase income.

+ Responsible for ensuring participants minimize barriers impeding them to successfully take over rental payments within the time frame allotted.

+ Responsible for ensuring participants achieve employment and an income which supports their rent.

+ Provide on-going and relevant pro-social supports and life skills training.

+ Use evidence-based programming to help participants address challenges to stability.

+ Provide transportation to participants as needed.

+ Establish good working relationships with related agencies to maintain a comprehensive referral network for participants.

+ Maintain accurate records for all participants in accordance with VOA policies and relevant regulatory and funding sources, including but not limited to use of HMIS.

+ Prepare reports as requested.

+ Other duties as assigned.

EXPERIENCE AND EDUCATION QUALIFICATIONS

+ Associates Degree in Human Services, Social Work or related acumen and 3 years relevant experience or an equivalent combination of education, employment and life experience.

+ Bachelors degree and at least one year experience preferred.

+ Clean NYS Drivers License

+ Proof of COVID 19 Vaccination or approved exemption

+ Availability to occasional work evenings and weekends as required

+ Strong organizational skills.

+ Working knowledge of MS Office products

+ Flexibility required to respond to emergency participant needs

+ Proof of COVID 19 Vaccine

VOA provides comprehensive benefits for eligible employees including:

+ Competitive Pay

+ Paid Time Off

+ Health, Dental, Vision Insurance

+ Company Paid Life & LTD Insurance

+ 403(b), & more!

Volunteers of America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.