"Alerted.org

How you'll help us Keep Climbing (overview & key responsibilities)

BE PART OF A TEAM THAT DELIVERS AN END-TO-END CUSTOMER JOURNEY OF ELEVATED EXPERIENCES

Delta Vacations, a Delta Air Lines company, is seeking a driven and dedicated team member with a passion for travel and customer experience to join our team. You’ll play a key role in helping to craft our customer's journey. The Customer Experience team is responsible for optimizing every touchpoint in our customer experience, working with cross-functional teams to identify areas for improvement and drive innovative solutions. You'll play a meaningful role in reducing seams in the customer journey, and drive efforts to differentiate and delight our customers.

HOW YOU WILL HELP US DELIVER EXPERIENCES THAT MATTER** **(OVERVIEW & KEY RESPONSIBILITIES)

You should be a highly motivated self-starter with a passion for delivering results, and the ability to manage multiple projects and deadlines. You should also be a confident communicator, able to effectively work with management, staff, and customers, and demonstrate strong project management skills.

You will be responsible for understanding and mapping the Delta Vacations customer journey across audiences and channels while proactively finding opportunities, pain points, and gaps in the end-to-end customer journey. You'll will manage key customer experience initiatives and work with cross-functional teams to achieve business goals. You should be a creative problem-solver with strong strategic, analytical, and decision-making skills, and the ability to work independently and quickly under deadline. We are in search of a team player, who is passionate about people, culture and driving results and who embraces diversity of people, perspectives, and styles. Join a culture where collaboration, diversity and creative thinking are celebrated; a company passionate on delivering elevated experiences.

WHAT ELSE WILL YOU BE DOING (ESSENTIAL FUNCTIONS)

+ Evaluate Delta Vacations current customer experience strategies and touchpoints, documenting, redefining, optimizing, and measuring them

+ Understand and map the Delta Vacations journey for various audiences and channels

+ Proactively identify any opportunities, failures, gaps in seams in the process and develop a case/plan to resolve as many as possible

+ Manage CX workstream activities to achieve business goals.

+ Serve as SME on all CX projects, journey stage opportunities, develop and implement initiatives to further drive enhancements.

+ Develop and lead project pilot strategy.

This full-time position is located at Delta Vacations Headquarters in Atlanta, Georgia. In addition to the ongoing career and compensation advancement opportunities, we are proud to offer a competitive benefits package which includes medical, dental and vision coverage options. Other benefits include 401(K), paid vacation, paid holidays and personal time off. In partnership with Delta Air Lines, we also offer air travel privileges and low-cost vacation opportunities.

SALARY

$53,072 - $89,513 annually

WORK ENVIRONMENT

Delta Vacations Corporate Headquarters, Atlanta, Georgia

POSITION TYPE/STANDARD SCHEDULE

Full-Time, Monday through Friday; 8:30 a.m. to 5 p.m. Occasional evening and weekend may be required as job duties demand.

TRAVEL

Domestic travel may be required to fulfill assigned responsibilities.

_We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation._

What you need to succeed (minimum qualifications)

+ Candidates for this position may have a Bachelor’s degree from a four- year college or university; or equivalent work experience; or equivalent combination of education and experience

+ Must be able to effectively and professionally communicate with management, staff and customers as well as demonstrate sound judgment/reasoning skills.

+ Must possess strong attention to detail and proofreading skills.

+ Strong communication skills, both verbal and written, with the ability to influence at all levels of the organization.

+ Ability to prioritize and successfully manage multiple projects/deadlines simultaneously.

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

+ +2 years of project management experience required preferably in an agile environment.

+ Experience working on digital transformation projects.

+ Travel and/or tourism industry experience.

+ Highly motivated self-starter that gets results.

+ Strong strategic, analytical, and decision-making skills.

+ Ability to think creatively, lead a team to solve problems collaboratively, and work quickly under deadlines.

+ Self-sufficient multi-tasker, highly proficient in original approaches and innovative ideas.

+ Strong ability to work independently to identify problems, collect data, establish facts, draw valid conclusions and solve problems in a timely and accurate manner.

Benefits and Perks to Help You Keep Climbing

Delta Vacations values care, integrity, resilience, servant leadership, and collaboration. Our employees are an important key to our success. Join us to explore a career, see the world, and enjoy great compensation and benefits.

+ Competitive salary, profit-sharing program, recognition, and performance incentives.

+ 401(k) with generous company contributions up to 5%.

+ Paid time off including vacation, holidays, paid personal time, birthing parent, and parental leave.

+ Comprehensive health benefits including medical, dental, vision, short/long term disability, and life benefits.

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

+ We offer comprehensive wellbeing programs to support your overall health, including an employee assistance program, free financial mentoring, and abundant mental health resources.

+ Domestic and International space-available flight privileges for employees and eligible family members.

+ Career development programs to achieve your long-term career goals.

+ Access to more than 500 discounts, specialty savings, and voluntary benefits through Delta Perks such as car and hotel rentals, Delta Vacations Packages, auto, home, and pet insurance, legal services, and childcare.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here