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Job Title: Senior On-Site Service Specialist

Summary:

Join our dynamic team as a Senior On-Site Service Specialist, where you'll play a pivotal role in transforming the client experience through exceptional operational support. You'll work with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks—ensuring seamless operations and client satisfaction. From troubleshooting equipment to providing reception services, you’ll be at the heart of our service delivery.

Roles and Responsibilities:

+ Operate high-volume 2D or 3D print and copy machines with a focus on quality and efficiency.

+ Troubleshoot equipment issues and escalate technical problems promptly.

+ Deliver outstanding customer service by managing inquiries, coordinating service calls, and processing job requests.

+ Maintain accurate records, manage inventory, and calculate service charges.

+ Collaborate with team members to ensure timely delivery of completed jobs and support building operations.

+ Assist with meeting room setups, light maintenance, and reception duties as needed.

+ Adhere to safety protocols and maintain a secure work environment.

Qualifications – Must Have:

+ High school diploma or GED.

+ Minimum of 1 year of relevant work experience.

+ Basic computer proficiency, including Microsoft Office Suite.

+ Strong communication skills and ability to thrive in a fast-paced, customer-focused environment.

Qualifications – Nice to Have:

+ Previous experience in copy/print services or related fields.

+ Basic knowledge of electronics and copier equipment repair.

+ Valid driver’s license with minimum auto insurance coverage.

Why Join Us?

In this role, you’ll be at the forefront of innovation—delivering solutions and exceptional service. If you're ready to make a meaningful impact and grow your career, apply now and help us shape the future of service excellence.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.