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Job Description

Insight Global is looking for a Client Migrations Program Manager that will lead the end-to-end orchestration of our enterprise-wide client migration effort. This is a cross-functional leadership role responsible for defining the overarching migration strategy, developing scalable processes, coordinating key stakeholders, and ensuring we deliver a seamless experience for all customers as they move from existing solutions to the go-forward platform.

Key Responsibilities

Program Leadership

Develop and manage the overall client migration roadmap aligned to product availability, commercial readiness, and client priorities.

Define phases, cohorts, go/no-go criteria, risk thresholds, and success measures across the portfolio of client transitions.

Drive governance and cadence for executive visibility, decision-making, and risk escalation.

Cross-Functional Coordination

Align and synchronize workstreams across Product, Engineering, Commercial, Services, IT, Legal, and Customer Support.

Identify interdependencies (e.g., contractual terms, technical constraints, support model readiness) and drive resolution across teams.

Partner closely with client-facing teams to ensure migration plans reflect real-world customer needs and constraints.

Frameworks, Tooling, and Repeatability

Create and maintain scalable tools, playbooks, and templates for internal teams to plan and execute migrations.

Define the segmentation and prioritization model (e.g., migration cohorts by region, product mix, or strategic tier).

Establish migration governance processes and reporting structures.

Tracking & Risk Management

Monitor progress against the overall transition plan, highlighting risks, tradeoffs, and milestones.

Lead weekly forums or steering committees to report on status and resolve blockers.

Track portfolio-level metrics, including capacity to migrate, client readiness, and financial impact.

Change Leadership

Serve as the internal "air traffic controller" ensuring that customer migration efforts stay aligned with broader transformation goals.

Coordinate communication and change management efforts in collaboration with transformation and marketing teams.

Help internal teams manage change fatigue, capacity challenges, and interdepartmental friction that can arise during mass transitions.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

7+ years of experience in program or portfolio management, preferably within SaaS, digital transformation, or client-facing initiatives.

Proven success leading large-scale, cross-functional programs that touch both internal operations and external customers.

Familiarity with SaaS re-platforming or client transitions related to product sunsets or cloud migrations.

Exceptional communication and stakeholder management skills across all levels of an organization.

Comfort with ambiguity and a knack for bringing structure and clarity to complex work.

Bachelors degree in computer science, Engineering, Information Systems, Business, or related field Experience working in healthcare or other highly regulated industries.

Certification in program/project management (e.g., PMP, PgMP, SAFe, or similar). null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].