• Customer Care Specialist

    Insight Global (Richmond, VA)


    Job Description

    We are looking for a Customer Support Specialist to deliver outstanding service by assisting customers with account-related inquiries, resolving issues, and ensuring a smooth customer experience. This role includes managing customer requests, researching and adjusting accounts, and maintaining accurate records while adhering to quality and compliance standards.

     

    Customer Assistance: Provide information, handle requests, explain procedures, conduct research, adjust accounts as needed, and answer questions. Address and resolve problems and concerns. Offer call center support and dispatch calls as assigned.

     

    Follow-Up & Customer Outreach: Contact customers to ensure their requests are completed and provide follow-up based on their feedback.

     

    Data Entry & Record Management: Enter information into databases to capture complaints and enable other agencies to respond to customer requests.

     

    Compliance & Training: Adhere to departmental policies, customer service standards, and compliance guidelines. Participate in ongoing training, cross-training, and quality assurance (QA) activities, including conducting QA training when assigned.

    Responsibilities:

    Investigate and resolve account discrepancies, billing errors, and payment concerns.

     

    Process service orders to address customer issues and update account information.

     

    Educate customers on payment options, account processes, and assistance programs.

     

    Communicate professionally and effectively across multiple channels, including phone, email, and in-person interactions $22

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

    Skills and Requirements

    1 year of call center/customer support null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].