• Customer Service Associate

    Insight Global (Woodbury, MN)


    Job Description

    Insight Global is seeking is seeking a Customer Service Associate to join an organization that is responsible for the analysis of fire sprinklers, firefighting foams, antifreeze solutions, and dry chemical agents to help building owners and/or their designated representatives fulfill various laboratory requirements in inspection, testing, and maintenance (ITM) standards.

     

    The Customer Service Associate responsible for all facets of customer service and responsibilities that support the testing process.

    RESPONSIBILITIES:

    Send test reports to customers within specified timeline

     

    Send invoices to customers within the specified timeline

     

    Laminate and mail test tags

     

    Answer incoming calls and emails from customers, and follow up as needed

     

    Answer questions received from customers through the chat function used on the Dyne website

     

    Receive and process requests for sample kits from customers

     

    Provide backup for inventory control and purchasing functions

     

    Miscellaneous duties as requested by the customer service manager

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    - Customer Service experience Office support/reception/general customer service

     

    - Experience with billing/invoicing - QuickBooks

    - Call Center experience null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].