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81432BRJob Posting Title:Housing Reservation Concierge: Tues-Fri 12 PM - 8:30 PMDepartment:Patient Services-Center for FamiliesAutoReqId:81432BRStatus:Part-TimeStandard Hours per Week:32 Job Posting Category:AdministrationJob Posting Description:At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

Position Summary/ Department Summary:

A hospitality professional who is responsible for ensuring families/guests have an excellent experience from check-in to check-out. The primary responsibilities of Guest Services Concierge include greeting guests, checking them in, providing a tour of the building, checking meal/activity calendars and updating as needed, making signs for house activities, coordinating volunteer activities, coordinating house activities with Resident Staff and Program Manager. To succeed in this role, a Guest Services Concierge must possess excellent communication and customer service skills, as well as positive attitude and strong work ethic. They must be able to multitask, work well under pressure, and be knowledgeable about the local area to assist guests with recommendations for restaurants and attractions.

Key Responsibilities:

+ Greet guests upon their arrival and providing them with necessary information about the program and building location

+ Respond to inquiries in an attentive manner

+ Manage check-ins- ensure paperwork is prepared with keys to guest room or apartment

+ Provide tour of building, amenities, meal/activity calendars, Broadway Sam complimentary tickets and attractions in the surrounding area

+ Communicate effectively and collaborate with team members and other departments to ensure families are provided with a smooth and positive experience

+ Monitoring inventory and supplies needed for program activities such as meals and groups

+ Collaborating with volunteer groups around activities in the program

+ Assist with guest rooms/apartment checks to ensure readiness for family checking in.

Minimum Qualifications

Education:

Associate degree required, bachelor’s degree preferred

Experience:

+ Customer service experience- preferred

+ Hotel concierge experience- preferred

Schedule:

Tues-Fri 12 PM - 8:30 PM- 32 hours/week.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Office/Site Location:BrooklineRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only