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Job Description

Insight Global is hiring a IT Support Engineer. Our client is a visual development platform that empowers teams to design, build, and launch powerful websites without writing code.

As a IT Support Engineer, you will help craft the IT support experience, focusing on the support experience throughout the company. Youll help on supporting in-office meeting systems, collaborating closely with our Workplace team while working mainly with the IT team. With the IT team, you will work on tickets and projects, especially with tools at the company like Okta, Jamf, InTune, Slack, Zoom, Google Workspace. We are especially looking for someone who has experience working with stakeholders on our collaboration tools to ensure efficiency. We are a mostly Mac shop but will be onboarding Windows devices soon. Daily responsibilities include:

- Build and implement a program to deliver the best possible technology support experience.

- Hone and refine all aspects of IT Support, whether it's the tools or the team

- Ticketing and triaging internal user requests

- Long term project work involving IT and Security requests

- Guide, mentor, and support IT Support teammates

- Contribute to and maintain our knowledge-base articles with How-To guides for end users and teammates.

- Measure, report, and drive IT support KPIs

- Effectively respond to and triage escalations as necessary.

- Assist with testing and provide feedback on the overall end user experience.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

- 5 years of experience in IT support or support operations

- Expert knowledge of Apple and Windows hardware and SaaS applications - Google Workspace and Okta in an enterprise environment

- Experience using MDM rools (JAMF and Intune)

- Excellent documentation and communication skills. - SaaS or tech industry environment null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].